[Jonesy1966]

Suddenly I can't access my email either via WiFi or Bridge. When I try to open the app it almost immediately crashes and the following alert pops up:



Any help is gratefully accepted!

TIA

Posted via CB10

[Jonesy1966]

Am desperate for an answer, can anyone help?

Posted via CB10

[BadGoliath42]

I guess you tried to restart your PlayBook at least?

Posted via CB10 on my Q5SQR100-1/10.3.0.296

[pacoman03]

Reboot, as suggested, or try a hard reset (hold down volume up and power buttons down until she reboots), and if they don't work, security wipe. A less radical solution would be to use android Email, as I suggested in this thread. http://forums.crackberry.com/blackbe...il-app-934691/

[Jonesy1966]

I've tried rebooting and a hard reset but it didn't work. Will try the Google idea later and will report back.

Thanks!

Posted via CB10

[BadGoliath42]

I've tried rebooting and a hard reset but it didn't work. Will try the Google idea later and will report back.

Thanks!

Posted via CB10

I would make a backup with BlackBerry Link or Desktop Software and Secure wipe it, then restore. It would be too bad to circumvent the problem without fixing it.

Just be aware it can take a while if you have several apps installed and a 64 GB, like hours-long. Backup *and* restore. Better start this before you go to bed or during the day at work if that's the case.

Posted via CB10 on my Z30STA100-5/10.3.0.296

[Jonesy1966]

I would make a backup with BlackBerry Link or Desktop Software and Secure wipe it, then restore. It would be too bad to circumvent the problem without fixing it.

Just be aware it can take a while if you have several apps installed and a 64 GB, like hours-long. Backup *and* restore. Better start this before you go to bed or during the day at work if that's the case.

Posted via CB10 on my Z30STA100-5/10.3.0.296

I'll give this a go first. Thanks! Won't be able to do anything until Tuesday when I'm back in town and have access to my own laptop, will report back after.

[Gooseberry Falls]

I'd also try to remake the account(s) before I invested the time in a security wipe. I get that crash box when an email takes too long to delete and/or another one is being received at the same time

[ruben1975]

Since the last update I get it regular. But also browser problems. It is just not getting better with my PB. I loved it and defended all the time bit now it drives me grazy

posted via my Z10 ?