1. fourboysplus's Avatar
    When I try to sync media on desktop software I get a message "Problem occurred while attempting to connect" The manager does recognize my playbook and show its pin/memory usage etc.
    My 9900 sync's perfect and a previously owned 16g playbook worked fine as well. My new 64gb is an issue.

    I have done the following:
    -Made sure usb ports are working etc
    -turned filesharing on and password protected
    -Tried both wifi on and off on playbook, neither worked
    -Un-installed/re-installed desktop manager
    Last edited by chad m; 01-29-12 at 09:14 AM. Reason: ----
    01-14-12 08:50 AM
  2. cntrydncr223's Avatar
    What version of DTM are you using?
    It's working fine for me.
    I'm using this version...

    http://crackberry.com/blackberry-des...ycode-required
    01-14-12 07:26 PM
  3. fourboysplus's Avatar
    Using 6.1, which is the latest available from the Rim site.
    01-16-12 09:55 AM
  4. fourboysplus's Avatar
    So I am still have this issue. Very frustrating considering its probably a simple setting etc LOL. As mentioned above I have tried many different things with no luck.
    01-29-12 09:13 AM
  5. fourboysplus's Avatar
    Update: I tried wiping the PlayBook back to factory settings and syncing. I got the same message.
    01-29-12 12:49 PM
  6. cntrydncr223's Avatar
    I had trouble with DM myself and posted in the DM forums...

    http://forums.crackberry.com/desktop...outlook-46951/

    maybe you'll have better luck searching/asking in here...

    http://forums.crackberry.com/desktop-manager-f153/
    01-29-12 01:10 PM
  7. fourboysplus's Avatar
    I had trouble with DM myself and posted in the DM forums...

    http://forums.crackberry.com/desktop...outlook-46951/

    maybe you'll have better luck searching/asking in here...

    http://forums.crackberry.com/desktop-manager-f153/
    Excellent and thanks. I posted this question in that forum as well.
    01-29-12 01:17 PM
  8. cntrydncr223's Avatar
    Excellent and thanks. I posted this question in that forum as well.
    You are very welcome. I hope you can get help figuring out a soltution/fix.
    01-30-12 12:13 AM
  9. fourboysplus's Avatar
    Yeah, Problem solved. Below is EXACTLY what I followed and it worked perfect.

    Step 1 – Ensure that your system is running the most current Blackberry Desktop Software. To ensure that you have the most current version, download and install it from this address.
    BlackBerry - Desktop Software - Canada
    By downloading and installing the most current Desktop Software you are ensuring that the correct drivers are actually already installed on your system.
    Step 2 – Reboot your computer. (This step may not be required, but just to be safe)
    Step 3 – Launch the Blackberry Desktop Software. Plug the USB cable that came with your Playbook into a USB port on your PC. Ensure that the volume is turned on. Ensure that your Blackberry Playbook is charged and powered on. Connect your Playbook to the computer using the micro USB end of the cable you connected to your computer earlier. Listen to hear the USB connected sound on your computer, and ensure that your playbook shows “Connected to Computer” on its display.
    Step 4 – Right-click on My Computer, and click on Properties. Click on the Hardware tab. Then click on Device Manager. Expand the Network Adapters list by clicking on the +. Ensure that you have a Network adapter called Research In Motion Network Device in the list. You can now close Device Manager.
    Step 5 – Click on the Start menu and open the Control Panel. Double Click on Network Connections. Under the LAN or High-Speed Internet section, you should see a Local Area Connection beside the Research In Motion Network Device, right-click on this Local Area Connection and click on Properties. Click on the General Tab and put check marks beside Client for Microsoft Networks, File and Printer Sharing for Microsoft Networks and Internet Protocol (TCP/IP). Click on OK and close Network Connections. Blackberry Desktop Software should now recognize the Blackberry Playbook and you should receive a pop up showing that Blackberry Device Manager is initializing storage volume access. You can now use Desktop Software to synchronize your Playbook and media, and open the Playbook as a Mass Storage device under a Mapped Network Drive.
    Last edited by fourboysplus; 01-30-12 at 08:13 AM. Reason: added content
    01-30-12 08:04 AM
LINK TO POST COPIED TO CLIPBOARD