1. GangsterDemon's Avatar
    i have a blackberry playbook and its been broken for awhile now but i was wondering cuz ive seen people on the forums with threads asking how to fix cracked screens but there playbooks still works with the crack but mine when it turnes on it will do it normally then comes to the password screen and when i try to type a number (or anything) the screen dosnt respond or click the number dose anyone know why and it starts up normally and its just a tiny crack but its stopping the screen from pressing things

    ps. sorry for my spelling and word format im only 13
    05-15-13 02:52 PM
  2. FF22's Avatar
    First, welcome. Second, 13 year olds can spell! Give it a try.

    Finally, I would imagine that where the crack is or maybe how deep into the surface it is could adversely affect typing or any touch input.

    I was going to suggest trying to use BT and a mouse or keyboard so see if it works but you probably won't be able to pair the pb if you can't enter any typing.

    Have you hooked it up to a tv using the hdmi cable? Can you still see files on the pb using a usb cable or wifi-sharing? Try taking a screenshot (press at the same time Vol Up and Vol Down) and see what it shows if you can get to the camera folder.

    Some folks have repaired them by replacing the screen. Or you could call Rim and pay for a fix from them - not cheap.

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Tlphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181

    help@blackberry.com

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)

    ........

    or check this deal out

    All Portland Deals | Groupon
    05-15-13 03:37 PM
  3. rotorwrench's Avatar
    I've replaced the digitizer on 3 PBs now and while not hard you have to be very careful with connections and very small hardware. One of the PBs I repaired had similar symptoms to yours. No response to touch input on the screen nor response to gestures are common symptoms of a cracked digitizer. When the screen/glass is cracked it can effect the conductivity of the digitizer, which is the touchscreen/glass. There is an LCD screen behind the digitizer and if the damage is severe enough, that too could be cracked.
    FF22 likes this.
    05-16-13 12:39 AM
  4. GangsterDemon's Avatar
    Thank you for your responses and it has helped me understand why it is not working (properly).
    05-19-13 01:47 PM

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