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03-26-12 01:21 PM
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  1. sylvaing's Avatar
    Keep getting this as I try to update :-( Not many got theirs yet so I can't find anything related to that error :-( Co workers were able to update so it's not because it's before the release date. My wifi is working and the PlayBook shows itself connected to it.
    04-18-11 04:27 PM
  2. tumer's Avatar
    can you hook it up to DM
    04-18-11 04:29 PM
  3. X04D00's Avatar
    Do a battery pull.

    ...Oh, wait.
    04-18-11 04:29 PM
  4. tumer's Avatar
    do you want to kill your coworkers right now
    04-18-11 04:29 PM
  5. tumer's Avatar
    we might get this problem a lot for a day or two because the servers could get rely busy if thats what is
    04-18-11 04:32 PM
  6. sylvaing's Avatar
    1. Doubt connecting it to DM would do any good. You can't do anything before you update. Pressing the cog wheel display a plaform version of... blank.

    2. You can't remove the battery (that I know of)

    3. Yes.
    04-18-11 04:33 PM
  7. dsquared2's Avatar
    Keep getting this as I try to update :-( Not many got theirs yet so I can't find anything related to that error :-( Co workers were able to update so it's not because it's before the release date. My wifi is working and the PlayBook shows itself connected to it.
    another forums person with a company playbook has the same issue. may just be updating the server with the non-internal build that "leaked" earlier
    04-18-11 04:34 PM
  8. mkers21's Avatar
    Just got my PB. Same issue!! This is so frustrating, I just want to be able to use this!

    Posted from my CrackBerry at wapforums.crackberry.com
    04-18-11 04:35 PM
  9. sandmanfvr's Avatar
    I think the demos were allowed do agreement and thus it went on fine. The 19th isn't here just yet guys, so the server will not be up.
    04-18-11 04:38 PM
  10. sylvaing's Avatar
    No, a co-worker of mine updated his. Another aborted while downloading and is stuck like us. So at one point today, it was possible to update a PlayBook. Only around 3h30pm that it stopped...
    04-18-11 04:44 PM
  11. Skeevecr's Avatar
    another forums person with a company playbook has the same issue. may just be updating the server with the non-internal build that "leaked" earlier
    That does seem by far the most likely reason for this to have happened.
    04-18-11 04:49 PM
  12. 312's Avatar
    Just updated mine to .1690 flawlessly via OTA update.
    04-18-11 04:50 PM
  13. Skeevecr's Avatar
    Did it include those internal sounding apps still?
    04-18-11 04:50 PM
  14. sylvaing's Avatar
    Just updated mine to .1690 flawlessly via OTA update.
    Uh? Can you be more specific by 'Over The Air' (OTA)? What did you do?
    04-18-11 04:54 PM
  15. tumer's Avatar
    i have heard people connecting to dm and look for updates
    04-18-11 04:57 PM
  16. 312's Avatar
    Uh? Can you be more specific by 'Over The Air' (OTA)? What did you do?
    just click check for updates
    04-18-11 05:00 PM
  17. 312's Avatar
    Did it include those internal sounding apps still?
    No, that was only on Kevin's because his isn't a retail version. There is now a "power button" icon, though.
    04-18-11 05:03 PM
  18. sylvaing's Avatar
    just click check for updates
    I can't get to that. After the Wifi setup screen I get the update screen, which fails.
    04-18-11 05:11 PM
  19. 312's Avatar
    Maybe your WiFi isn't properly set up?
    04-18-11 05:13 PM
  20. BenoitC's Avatar
    Hey guys,

    one of Sylvain's collegue here and indeed one of us was able to download it completely and start using it.. I was 89% through when suddenly it gave me a "can't contact update server" error and the playbook tried installing the non-completed update.. which of course failed... since then I've been trying to reconnect from work or even home to the update server and it either gives me error (9) or error(3000).

    Guess I missed my chance by 5 minutes this afternoon. hehe

    After seeing it run on my collegues though.. really looking forward to using it. Smooth and fast!

    Cheers,
    04-18-11 05:14 PM
  21. jkrist's Avatar
    Click on settings button where it says Could not connect to the Update Server (9).
    It will take you to the Wi-Fi screen. Click on disconnect for you Wi-Fi connection.
    Reconnect to your Wi-Fi connection (it will ask for password again which sucks).
    Once connected swipe to continue and the problem should go away
    04-18-11 05:18 PM
  22. BenoitC's Avatar
    Click on settings button where it says Could not connect to the Update Server (9).
    It will take you to the Wi-Fi screen. Click on disconnect for you Wi-Fi connection.
    Reconnect to your Wi-Fi connection (it will ask for password again which sucks).
    Once connected swipe to continue and the problem should go away
    Sadly I wish.. but we've been doing that for the last hour... I know my WiFi works because while you're in the WiFi setup screen, to your lower left, there is a little gear sign which brings you to a diagnostic and information page.. which tells you your version, IP, WiFi SSID and also the PING function which shows you right there that everything works fine. I've tried 3 different SSID's and still no go.

    04-18-11 05:21 PM
  23. rj160202's Avatar
    i have heard people connecting to dm and look for updates
    You can not connect to DM and look for updates until the settings are complete.

    This isnt an issue with wifi being set up correctly as mine shows connected to my personal router. I believe this is a server issue as well. I have also tried the disconnect/reconnect advice and it does not work for me either
    Last edited by rj160202; 04-18-11 at 05:29 PM.
    04-18-11 05:25 PM
  24. tumer's Avatar
    doesnt it come with a number to call for problems??????
    04-18-11 05:27 PM
  25. 312's Avatar
    doesnt it come with a number to call for problems??????
    LOL yeah its printed right on the documentation in the box.
    04-18-11 05:30 PM
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