1. TylerAdamson's Avatar
    Hello all, I'm having an issue with my PB and was wondering if anyone else has had similar issues. My issue is that my PB won't power up or take a charge. I've tried using the wall charger and usb charging to no avail. Everything was working properly on Friday afternoon and then I went to use it last night and it wouldn't power up. Has anyone else had a similar issue and if so what did you do to remedy it?
    07-29-12 03:11 PM
  2. Ben1232's Avatar
    07-29-12 04:02 PM
  3. jafobabe's Avatar
    Also make sure you've connected the USB cable the right way... I've done that before!
    I also use the Rapid charger with the 3 pin magnetic end so I don't make the same mistake again..
    just a thought
    Hgouck likes this.
    07-29-12 04:26 PM
  4. FF22's Avatar
    Come back if the link and its stack charging do not work.
    07-29-12 04:28 PM
  5. 2c's Avatar
    bad charging port or broken charging port problem.
    07-29-12 04:45 PM
  6. TylerAdamson's Avatar
    I tried the stack charging and it stopped responding all together. I'm guessing the charging port is damaged/broken. Is there anyway to get this fixed or is it a loss?
    07-29-12 08:41 PM
  7. FF22's Avatar
    I tried the stack charging and it stopped responding all together. I'm guessing the charging port is damaged/broken. Is there anyway to get this fixed or is it a loss?
    Well, there is a one year warranty and rim has been a bit lenient on that.

    First, I throw out the entire stack treatise. The original rim advice was for longer periods but some have found short bursts work. So:

    I was told about "stack" charging, 6 cycles of charge no charge, for 2 minutes each, charging for never more than 2 minutes.


    Plug the PB in with the factory charging cable (red light comes on for a several seconds, then goes off). Wait about 10 more seconds. Unplug PB for about 30 seconds.

    Repeat n times.

    n == 6 for me. Finally my PB light switched to green, then began to oscillate, signalling charging. After a few more minutes my PB came back to life.

    You might want to UNplug/Replug at the wall/socket end to avoid using or damaging the weaker usb port on the pb itself.


    Just talked to tech support, because i'm impatient sometimes. Here is the initial process they gave me to try.

    Plug in the charger for 2 mins, unplug for 10 sec -> Repeat 6 to 8 times

    Then while unplugged perform the Hard reset (POWER, VOL + and - at the same time) . **When the red light comes on PLUG IN THE CHARGER**

    The playbook is supposed to then start charging/boot.
    ...........................

    Some have now found a shorter sequence works:

    Oh man I fixed it. I stack charged it! But not for 2 minutes.

    Every time my PB red signal goes off I removed the connection from the wall charger and placed it back within a second. I repeated it for almost 25-30 times and all in the sudden a big charger button showed up on the screen and a green light on the charging LED. I left th e power connection for 2 more hrs and started using it.
    ................
    And another posting that might help....

    There are a few solutions and some are mentioned above. SO try the things I am mentioning below.... Let me know if it works .

    Problem Scenario: 1. Blackberry wont boot or turn on, on pressing the power button, the red light stays for a few seconds and does not turn on 2. Sometimes you will see the red light followed by a green/ yellow light that blinks 5 times and does not turn on.

    Reason: The main reason why both of the above things happen is because the battery is completely drained out, you could call it " Flat out". The problem with playbook is that the playbook wont charge if the playbook is Flat out drained. whereas other tablets or cellphones does....Playbook has to fix that issue. Meanwhile we do have a solution to go around that problem and that requires some patience. Some of the solutions mentioned in the previous comments indicate to charge it via computer.... "It doesn`t work" not if the battery is drained out flat.... so dont even bother trying it if u see the above mentioned problem.

    Solution: try this step by step and this are 3 different solutions so one of this would definitely work. 1. Press the Power button and you will see the Playbook Logo ( chances for this are low ) 2. Press the power button and the volume together, if there is 1 % charge left there is a chance that it would boot on, when you see the logo, immediately charge the playbook ( chances are medium ) 3. This solution requires patience. plug the charger into the socket and plug the USB into the playbook, the red light stays for 8-10 secs. Remove the USb from the playbook wait for 2 to 5 sec and replug the usb back to the charger and wait till that red light comes and goes again. repeat this step atleast 20-30 times. you might be asking why? the only power that the playbook gets is when that red light is on when plugging the usb into the playbook, once that light goes the playbook is not charging.. so what you are doing here is forcing the playbook to get charged for 8 sec every time u plug it to the playbook....this way the playbook gets that power needed to boot. Once the Playbook has that power to boot. The red light stays and changes to green but this time it blinks slowly and keeps blinking. you would also see the playbook logo return.... this green light keeps blinking until there is enough charge for the playbook to stand on its own and then changes to a solid red until it gets fully charged.

    Knowledge Base Article

    http://btsc.webapps.blackberry.com/b...ListHelperImpl



    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    http://fr.blackberry.com/playbook-ta...ok-support.jsp
    Phone : 0800 914 533 (within 90 days from activation)
    07-29-12 09:24 PM
  8. TylerAdamson's Avatar
    I've tried all of those and still nothing. The red light isn't even turning on anymore when I plug the power source into the wall/computer. I'll keep trying and update this as I go, but I don't have much hope at this point and am quickly becoming discouraged.
    07-29-12 11:14 PM
  9. jafobabe's Avatar
    Sorry to hear... best call support, and see if they will take it back and fix the port.
    Good Luck and don't give up
    07-29-12 11:19 PM
  10. FF22's Avatar
    If you want to delay calling support - one more option - long shot - just plug it in and walk away for a day. There have been reports of the pb showing signs of life after a long plug-in period.

    One guy just posted a more drastic method - open it up, removing the battery contact screws and the contact then plugging in and charging and it shows a red battery icon on screen. Warranty might be affected by such actions.
    07-30-12 12:12 AM
  11. BB_Bmore's Avatar
    My charging dock has been buzzing and I have no clue why. I'm scared to even use it anymore. Anyone ever heard of this.
    07-30-12 01:07 PM
  12. jasonjallens's Avatar
    I've also had a charging issue, but its more of that its very slow at charging through a computer. Wall charging still works fine. Anyone else had this problem?
    07-30-12 04:38 PM
  13. TylerAdamson's Avatar
    I put it on the charger when I left for work today in hopes that I'd come home to a charged PB and so far nothing. I'm going to keep trying the stack charging with fingers crossed that it will work eventually. Calling tech support is an absolute last resort and I refuse to crack it up and void any implied warranties.
    07-30-12 05:08 PM
  14. rcab's Avatar
    I woke up the other day and my PB showed only partial charge after being plugged in all night. The magnetic rapid charger works but the regular port and charger will not charge. The charger works on my BB 9800 so I know it is not the charger. I tried connecting the PB to my laptop and it did not recognize it. So today I called RIM and they are issuing a RMA for me to send it in. I think they need to improve the connection port so that it is not so sensitive because I have read here of others that had to send their PB in for this repair.
    07-30-12 06:39 PM
  15. bastospn's Avatar
    I've also had a charging issue, but its more of that its very slow at charging through a computer. Wall charging still works fine. Anyone else had this problem?
    That's because typical USB port doesn't have enough power to charge the battery.
    07-30-12 06:57 PM
  16. FF22's Avatar
    I've also had a charging issue, but its more of that its very slow at charging through a computer. Wall charging still works fine. Anyone else had this problem?
    As Bastospn said, the usb port might provide charging power but only if the pb is not being used and even then it might slowly lose power. You might be able to change that a small bit if you got a CHARGE ONLY usb cable. But you are better off using the supplied ac adapter or getting one of the rapid charger thingies.
    07-30-12 07:30 PM
  17. Gooseberry Falls's Avatar
    I would get a rapid charger. Since it uses the magnetic port, you would know that your USB port is some how damaged. Also, wall chargers have been known to go bad. I think RIM sent someone a rapid charger under warranty because of it. USB charging with a computer is probably not possible at this point as the battery is too far gone. If it charges with the rapid charger, you can opt to send it in for USB repair. You can probably get along without it as you can do file transfers via WIFI. I guess the only reason you would need USB is to debrick with DM if you ever needed to.
    07-30-12 07:51 PM
  18. BB_Bmore's Avatar
    And the most important thing....sideload apps!!! You need your usb. Has anyone ever heard of a.charging dock buzzing loudly when connected? It just started happening out of nowhere.

    Actually now that I think about it started after I loaded 2.1 after a nasty brick of 2.1 Hmmmmmmm OS, hardware or charging dock. Anyone want to take an educated guess at what it might be? Also,it's very touchy now. I have to constantly move the PlayBook back and forth on the charging dock because the lightning bolt goes on off on off all while buzzing.
    07-30-12 10:00 PM
  19. FF22's Avatar
    Might it not be making fully contact and so you are getting arcing/sparking between the dock's pins and the pb's contact points?

    Where is the sound coming from - internal or maybe at the junction or contact point?

    Oh, you can sideload using wifi, too. In ddpb, I use the ip address of my pb (and not that other ip address)
    07-30-12 10:49 PM
  20. BB_Bmore's Avatar
    Not sure I guess I nEed to test in a dead silent room. I do know that I have to move it slightly back and forth because the bolt goea on and off and when I finally get it on steady is when I get the buizzing so needless to say I havnt been able to use it since out of fear I will fry my PlayBook.
    07-30-12 10:57 PM
  21. TylerAdamson's Avatar
    Just wanted to keep this updated. The stack charging didn't work so I ended up calling tech support who informed me that they no longer recommend that particular method. They then sent out a return box to return my PB under warranty and I should have it or a new PB back in 7-10 business days upon their receiving it.
    08-03-12 05:18 PM
  22. FF22's Avatar
    Just wanted to keep this updated. The stack charging didn't work so I ended up calling tech support who informed me that they no longer recommend that particular method. They then sent out a return box to return my PB under warranty and I should have it or a new PB back in 7-10 business days upon their receiving it.
    Did they indicate what they DO recommend? Shipping it off seems overkill if stack charging or similar might fix it. Or maybe this is an interim solution and only delays fixing the real problem???
    08-05-12 01:31 AM
  23. fabricpainter's Avatar
    After I let the battery go to ground 0, the pb also got very hot. Doing stacking now with little effect but I'll keep working on it. Anyone else's get hot????
    08-10-12 08:06 PM
  24. TylerAdamson's Avatar
    They didn't really do much troubleshooting aside from "plug it into your wall charger. What did it do?", "Plug it into your USB. What did it do?", and finally "We're sending you a prepaid label to return the device under warranty.". On one end I'm thankful it was painless to get taken care of, but on the other end I don't want to have to return it every time it goes absolutely dead and would like to know some sort of "recommended" method of fixing.
    08-10-12 08:35 PM
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