1. Shirley Stuart's Avatar
    I just downloaded on my playbook the updated os 2.1.0.1526 and now I can't download any apps. I had no problem before the update. The different apps (free apps) are asking for access to the internet, files and device identifying information. Whether you accept or decline it doesn't install the app. I tried taking off the wifi connection and reconnecting, changing my dates, and doing a hard reboot. Nothing seems to be working. Can anyone help me??
    02-21-13 02:36 AM
  2. FF22's Avatar
    You can try

    appworldbilling@rim.com

    and

    help@rim.com

    Let's see if anyone else has issues? What country are you located in? Your BBID is current and/or correct?
    02-21-13 09:47 AM
  3. Shirley Stuart's Avatar
    I'm from Canada. Will email appworld billing. Thanks.
    02-21-13 11:29 AM
  4. tovento's Avatar
    I had a weird issue before where I couldn't install apps. Open up Blackberry World and click on My World. At the top left, you'll see "Refresh List". Click on that...might see some logging in or something. Somehow this helps resync the playbook with the BBWorld servers. After I did this, everything worked again.
    02-21-13 01:52 PM
  5. FF22's Avatar
    Also, you might want to go to the BBID website on a computer and refresh or check your settings (don't have the link at hand)
    02-21-13 02:33 PM
  6. Shirley Stuart's Avatar
    I went to my settings, then security, then application permission, and clicked on some of the apps to see their settings were. Played with the content settings and then my Blackberry ID popped down to sign in and then an "Authorization" came up and then it worked. I was able to reinstall my apps and everything works fine now. Don't know what happened but was really happy when it started to work again. Thanks for all the help.
    02-25-13 01:49 PM
  7. FF22's Avatar
    Glad you are back in business and thanks for reporting back.
    02-25-13 03:41 PM
  8. Crowezine's Avatar
    Always have to authorize to actually get the app!

    Even if it's a Snake emulator that wants your GPS location...
    02-25-13 06:08 PM

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