01-02-13 03:19 PM
26 12
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  1. Matty_Go's Avatar
    Hello folks,

    having a bit of trouble after downloading the update for the PB. MY PB doesn't recognize my home wifi signal - after choosing the language option, and even after manually inputting IP, Gateway, DNS info etc. The PB doesn't seem to recognize let alone connect to the WiFi and is on an endless 'connecting' loop. Does anyone have any advice? Many thanks in advance
    10-06-12 08:19 AM
  2. atlac's Avatar
    Same in my case also with new OS update. periodically disconnecting wifi signal (no problem with previous version). browser error " couldn't connect the host name". but the same wifi router is connecting smart phone without any problem.
    10-06-12 08:27 AM
  3. Matty_Go's Avatar
    Yes, there are several other devices in the house which are operating without any problem. Been browsing the forums for some solution, no joy. But in the case of the Playbook can't even establish an initial link; the connecting loop just goes round and round.
    10-06-12 09:07 AM
  4. dalej88's Avatar
    Same here-won't connect.
    10-06-12 09:10 AM
  5. FF22's Avatar
    Obviously, not an immediate solution but maybe head to an open public wifi (library, cafe) and see if you can finish the process there and then try again.

    Reboot/restart router?
    10-06-12 10:35 AM
  6. kbz1960's Avatar
    Are you looking at the password? I had trouble until I saw I typed it wrong.
    10-06-12 10:44 AM
  7. djenkins6's Avatar
    I know I'm like a broken record on this one, have you enabled ipv6 and inter access point handover in settings for the connection?
    malgpz900 likes this.
    10-06-12 12:29 PM
  8. Matty_Go's Avatar
    I've tried to acquire a wifi signal after rebooting the router twice, but no luck. Gone to several public wifi hotspots, but the only options which appear are the "Manually connect to Network" or "Wi-Fi protected Setup." None of the available signals in the vicinity are listed anywhere.

    1pv6 is enabled. Enabling the interaccess point handover, is that something I can do in my router settings? Wasn't able to spot it but I will check with my server provider.

    Triple-checked the password at home.

    Another thing - once I do enter wifi info and try to connect, the 'connecting wheel' turns indefinitely - pressing Cancel is no use. Have to restart the Playbook to get it to quit.

    I really appreciate the replies, folks, this a good community here.
    10-09-12 06:08 PM
  9. kbz1960's Avatar
    Can't connect to Wi-Fi after update-img_00000007.jpg

    When you're connecting to a new network, you have deleted the one you had?, you don't see this?,
    BTW hate the new file attaching method on the pb!

    Edit: if you get this screen use "don't use wps"
    10-09-12 06:52 PM
  10. djenkins6's Avatar
    Enabling ipv6 and inter access point handover are settings on the playbook not the router. You set these for each individual connection.
    10-09-12 06:58 PM
  11. ma678's Avatar
    I have the same issue in the office. Everything works well at home, though.

    Even if there is full bar on my pb in the office, there is no data traffic. Or sometimes, I can get nothing but emails.
    10-09-12 07:01 PM
  12. kbz1960's Avatar
    I know I'm like a broken record on this one, have you enabled ipv6 and inter access point handover in settings for the connection?
    I've never done that and never have an issue.
    Attached Thumbnails Can't connect to Wi-Fi after update-img_00000008.jpg  
    10-09-12 07:28 PM
  13. djenkins6's Avatar
    [QUOTE=kbz1960;7670163]I've never done that and never have an issue[ll the /QUOTE]

    More and more networks need these settings, I'm ok at home but at local hospital I was dropping all the time and then i read about this and tested with and without and found it made a difference.
    10-09-12 08:06 PM
  14. Matty_Go's Avatar
    Must be missing something. Never get to the screens posted above. After starting the OS update from my desktop, it tells me to disconnect the playbook and finish the update. It then instructs me to choose the language and then connect to Wifi, where I see a screen:

    Can't connect to Wi-Fi after update-300179.image2.jpg

    The difference is no available networks appear on the left hand side; just the options to Manually Connect to Network or Wi-Fi Protected Setup. I've tried to connect manually to the wifi network with the help of the service provider to make sure the settings are correct, but no dice.
    10-09-12 08:22 PM
  15. djenkins6's Avatar
    I made those changes after i was connected by going to the gear at top right and then wifi, saved networks and edited each in turn to turn on ipv6 and inter access to make them more reliable. Matty-go I see a gear icon at bottom left of that screen shot, does that give you more options?
    10-09-12 08:29 PM
  16. kbz1960's Avatar
    What is Hudson if not a network? It says connected and I see swipe to continue.
    10-09-12 08:35 PM
  17. djenkins6's Avatar
    What is Hudson if not a network? It says connected and I see swipe to continue.
    Good point, actually its also showing the splat on the wireless icon so doesn't that mean it should come up with a browser logon screen when he swipes to continue?
    10-09-12 08:44 PM
  18. kbz1960's Avatar
    I don't remember what screen is after connecting and swiping. Does it do the update then?
    10-09-12 08:53 PM
  19. Matty_Go's Avatar
    Ah that's not a screenshot of my own PB, it's just a generic screenshot I grabbed on the fly. Sorry about that.

    The PB doesn't seem to recognize any of the signals at the several public wifi sites I went through on the way home.

    Can't connect to Wi-Fi after update-img_5364.jpg

    Can't connect to Wi-Fi after update-img_8001.jpg

    The icon in the lower left corner is for diagnostic info on the PB.

    Once again, thanks very much folks.
    10-09-12 09:21 PM
  20. kbz1960's Avatar
    Maybe a dead wifi chip?
    10-09-12 09:33 PM
  21. Matty_Go's Avatar
    Hope not, Not too far past the 90 days.
    10-09-12 10:38 PM
  22. FF22's Avatar
    Hope not, Not too far past the 90 days.
    the pb has a ONE YEAR warranty. 90 days free tech support.

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    http://fr.blackberry.com/playbook-ta...ok-support.jsp
    Phone : 0800 914 533 (within 90 days from activation)
    10-09-12 11:24 PM
  23. kbz1960's Avatar
    Didn't go back and look but you've tried a 3 finger salute?
    10-10-12 05:37 AM
  24. toddomundo's Avatar
    The ipv6 and access point handover seems to have worked for me after having the same issue and getting sick of rebooting the router every couple of days - thanks!
    11-03-12 07:50 AM
  25. OmegaRoach's Avatar
    The difference is no available networks appear on the left hand side; just the options to Manually Connect to Network or Wi-Fi Protected Setup. I've tried to connect manually to the wifi network with the help of the service provider to make sure the settings are correct, but no dice.
    I'm having the same issue and I'm having to send it back to blackberry so they can fix it (they say it's a hardware issue). Very annoying because I'll be out of my playbook for 3 to 4 weeks. That coupled with the numerous 45 minute-plus calls I've had to make on the issue really make this annoying situation.
    01-02-13 02:40 PM
26 12

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