1. anon(55900)'s Avatar
    Couldn't find anything on this in search, thought to do a quick post here before going to RIM.

    Didn't drop Playbook, turned off Playbook while charging. Massive amount of vertical lines appeared after hard reboot. I wiped three times but camera view and subsequent photos have a vertical line, a quarter inch from the left, fairly obvious.

    Anyone got a solution?
    12-07-12 08:37 PM
  2. madmackie2's Avatar
    Try a wipe first and then a debrick with BM pc software. You should leave it on (standby) when charging not turn it off. Turn it off after it's charged!
    anon(55900) likes this.
    12-07-12 09:30 PM
  3. anon(55900)'s Avatar
    Try a wipe first and then a debrick with BM pc software. You should leave it on (standby) when charging not turn it off. Turn it off after it's charged!
    What is the BM pc software?
    Thanks for tip!
    12-07-12 10:07 PM
  4. FF22's Avatar
    Actually, that is probably a typo. Desktop Manager and/or Device Manager software. It is the computer program to backup and restore and/or sync media files. If the pb is connected to it when the pb is totally OFF, it can reload the entire OS.

    Caution: You will lose all data/files and settings.
    12-07-12 11:11 PM
  5. anon(55900)'s Avatar
    Actually, that is probably a typo. Desktop Manager and/or Device Manager software. It is the computer program to backup and restore and/or sync media files. If the pb is connected to it when the pb is totally OFF, it can reload the entire OS.

    Caution: You will lose all data/files and settings.
    I completed the debrick using desktop mgr and line is still visible, doesn't show in video mode, anyway, now I need to figure out how to contact blackberry to see if I'm still in warranty and if so, how to send back. Hey, anyway, thanks for suggestion!
    12-08-12 08:41 AM
  6. FF22's Avatar
    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    http://fr.blackberry.com/playbook-ta...ok-support.jsp
    Phone : 0800 914 533 (within 90 days from activation)
    12-08-12 10:04 AM

Similar Threads

  1. _Why do I have horizontal lines going throughout my pictures?
    By mjbetch in forum BlackBerry Bold 9650
    Replies: 6
    Last Post: 06-02-11, 12:04 PM
  2. Camera - Picture Quality is Horrible...Doing something wrong?
    By mjeagent in forum BlackBerry Bold 9000
    Replies: 53
    Last Post: 02-26-09, 03:38 PM
  3. Excessive camera picture save time?
    By BerryMedic20 in forum BlackBerry Curve 83xx
    Replies: 2
    Last Post: 11-28-08, 07:26 AM
  4. Camera picture quality
    By tclwash in forum BlackBerry Storm
    Replies: 18
    Last Post: 11-23-08, 10:54 PM
  5. Camera picture counter
    By anna.hurley in forum BlackBerry Pearl 81xx
    Replies: 3
    Last Post: 04-02-08, 01:55 PM
LINK TO POST COPIED TO CLIPBOARD