1. bmwbarrister's Avatar
    NO CAMERAS WORK NOW!

    I can't use my playbook's camera... (neither the front nor the back). When I use the main rear camera, my screen just shows wide vertical gray bars going from almost white to dark grey (8 vertical bars or columns) along with the usual control buttons (shutter, etc.) I tried to upload a picture and screen shot, but the it's not letting me.

    (as a separate but related note, my front camera stopped working about two software upgrades ago when RIMM (now BBRY) updated their Android runtime; the error I get when I try to use the front camera is that it is already being used by another application. Now, however, it seems to just show the gray bars instead of an error message and I'm not even sure if it is changing camera views or staying on the same).
    Attached Thumbnails Camera Not Working -- Showing Grey Bars! WTH?-img_00000250.jpg   Camera Not Working -- Showing Grey Bars! WTH?-img_00000250.jpg   Camera Not Working -- Showing Grey Bars! WTH?-img_00000250.jpg   Camera Not Working -- Showing Grey Bars! WTH?-img_00000251.jpg   Camera Not Working -- Showing Grey Bars! WTH?-img_00000251.jpg  

    03-16-13 02:21 PM
  2. jrohland's Avatar
    This sounds like a known hardware failure. Even if it is out of warranty, it is worth a call to BlackBerry support. There are a number of members who have posted the same problem and BB fixed it no charge.
    bmwbarrister likes this.
    03-16-13 02:26 PM
  3. FF22's Avatar
    Yes, they have been known to fix this beyond the warranty period but no promises

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry & Tablette Tactile - Modles de BlackBerry FR - France
    Phone : 0800 914 53# (within 90 days from activation)

    BlackBerry Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181

    help@blackberry.com

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
    bmwbarrister likes this.
    03-16-13 03:02 PM
  4. Jonesy1966's Avatar
    I have the exact same issue with my PlayBook but the response I got from BlackBerry was that they couldn't do anything about it as it was no longer under warranty, it was 18 months old at the time. I don't use the camera that often but it was a convenient option to have around on days I didn't have my point and shoot.
    03-16-13 05:00 PM
  5. joelmora's Avatar
    I have the same problem, and they are a lote of people with this problem, and I have more thanks a year with my PB.
    03-17-13 03:05 PM
  6. alihassan4141290's Avatar
    Actually my playbook hve the same issue.but I dnt think so it is a harware problem bcz my books camera is showing the same bars in front bck and movie mode.n also record or capture the bars when I record or click.plz help me out.........
    07-29-13 08:47 AM
  7. FF22's Avatar
    Actually my playbook hve the same issue.but I dnt think so it is a harware problem bcz my books camera is showing the same bars in front bck and movie mode.n also record or capture the bars when I record or click.plz help me out.........
    Check out the Support Listings in the 3rd reply apply. You can see if they will fix it. Good luck
    07-29-13 10:29 AM

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