1. jason18's Avatar
    I don't use the camera on the playbook very often, so I don't know when it started, but I do know that it was working before the last OS update to 2.1.0.1314. It almost seems like there is an obstruction but there is not and it also does not work when trying to use the front facing camera. Here's what I see... Ideas????
    Attached Thumbnails Camera not working...-img_00000039.jpg  
    02-13-13 04:08 AM
  2. pacoman03's Avatar
    Others have had camera issues that BB has repaired, even out of warranty. But, before calling them, I'd try to rule out a software issue by seeing if the android camera app is also not working. You can access it by installing Quick App Manager from app world and clicking on the "Camera" icon from its homescreen.
    jason18 likes this.
    02-13-13 08:02 AM
  3. jason18's Avatar
    So I downloaded the quick app launcher and get this error when trying to use the camera. Should I contact blackberry?
    Attached Thumbnails Camera not working...-img_00000041.jpg  
    02-13-13 08:19 AM
  4. FF22's Avatar
    Most likely, the camera is not working. If you call, they may ask you to reboot, do a security wipe or even reload the OS. You can get a jump on their requests by first BACKING UP unique data and or your entire pb.

    To fix an issue, try these in order:

    Restart using THE Battery Icon and press Restart

    Press and hold the Power button for 10-15 seconds. Then leave it for 20-30 seconds and see if it restarts.

    To REBOOT:
    Press and HOLD all three keys for about 10 - 20 seconds: PowerOn, VolUp and VolDown. Start with the PowerButton. Keep holding past the 3-choice options screen. If you hear a shutter type sound, you've taken a Screen Shot and probably missed the PowerButton.

    You can do Security Wipe from the PB's Options (gear symbol), Security/Security Wipe,

    Try the Debrick method....

    Perform a backup of your pb if you can using Desktop Manager or, at least, manually coping any unique data, photos, voice recordings, documents, etc.

    1) Turn your playbook OFF by holding down the power button
    2) Let your playbook sit for about 10 minutes as earlier suggested.
    3) After letting the PB sit (and still powered off) open up the Blackberry Desktop Software (the latest version)
    4) Once the Blackberry Desktop Software is opened, use the USB Cable and hook the PB to the PC.. THEN power on the Playbook
    5) A screen will show on your computer showing that the device cannot be found
    6) Click on Update. It will take awhile

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry & Tablette Tactile - Modles de BlackBerry FR - France
    Phone : 0800 914 533 (within 90 days from activation)
    jason18 likes this.
    02-13-13 09:20 AM
  5. jason18's Avatar
    Well after today's playbook os update, the camera worked fine, until I turned the playbook off and then back on, back to the same, safe to assume I should contact blackberry?
    02-14-13 12:50 AM
  6. jeroen_13's Avatar
    Reload the whole OS, it might fix it. I think it is Software related.
    02-14-13 06:02 AM

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