1. ddlax22's Avatar
    Hey guys, I've been sitting on this for a while, but here it is.
    My playbook, 16gb, has a camera issue. I open the camera app and nothing is showing up, just black. I switch to front camera. Black. Sometimes it turns to a green screen, and then when I hit the capture button I get a "error.4003 picture". Same with video just that it says video afterwards. Any ideas?
    11-26-12 05:25 AM
  2. jsprice90's Avatar
    If S/W reset doesn't work then it is likely to be a faulty camera. Happened to me and many others, if still in warranty get it replaced.

    Sent from my BlackBerry 9900 using Tapatalk
    kbz1960 likes this.
    11-26-12 05:42 AM
  3. FF22's Avatar
    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Phone : 0800 914 533 (within 90 days from activation)
    11-26-12 08:53 AM
  4. Revampd's Avatar
    This has been well documented and discussed in these forums. Call RIM. They are well aware of this problem and will fix it (happened to me too).
    11-26-12 09:31 AM
  5. ddlax22's Avatar
    awesome. thanks everyone. yeah i bought it off ebay and got the extended warranty anyway. thanks
    11-26-12 03:44 PM
  6. snow_stipple's Avatar

    Besides directly through the Playbook's native apps, have you been accessing the camera and/or video chat through any other(s)? e.g. Ghost Commander, Quick App Manager, etc.
    11-26-12 06:46 PM
  7. ddlax22's Avatar
    yeah . ive gone through this before..same result im actually on the phone with support right now. very quick and simple im having a box shipped out to me right now.
    01-14-13 05:57 PM

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