1. thelink74's Avatar
    hello my fellow Crackberrians,

    last night I was ready to take a video with my amazing PlayBook and for some reason when it opened the screen it was black, white and grey. confused I restarted the PlayBook hoping it would reset itself but had no luck. I am hoping that I don't have to reload my OS and I'm hoping you fine folks might have some solutions for me to try. I tried switching from the back camera to the front camera and have the same results.
    Attached Thumbnails Camera app not working properly-uploadfromtaptalk1362420388901.jpg  
    03-04-13 12:08 PM
  2. pacoman03's Avatar
    I think it's a known issue, but BB seemingly has been pretty generous about fixing it, even repairing PBs that are out of warranty.
    thelink74 likes this.
    03-04-13 07:01 PM
  3. FF22's Avatar
    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry & Tablette Tactile - Modles de BlackBerry FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181


    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
    thelink74 likes this.
    03-04-13 07:32 PM
  4. thelink74's Avatar
    much appreciated! I ended up reloading the OS with no success on fixing the issue. I bought my PlayBook on launch date USA so I'm well over the 1 year warranty but I sure hope I can get somewhere with them...
    03-05-13 12:04 PM
  5. FF22's Avatar

    Good luck with the call. Quite a few folks have reported that rim has fixed the issue after warranty but there are no guarantees.
    03-05-13 03:56 PM
  6. thelink74's Avatar
    well I reached out to BlackBerry PlayBook support and they opened up an RMA and I sent them my PlayBook. the rep said that they should send me a replacement PlayBook if mine can't be repaired. They also mentioned that there was no charge. I purchased the PlayBook on launch date USA so i'm well over the 1 year warranty. I must say that BlackBerry did what they can to keep me happy with my PlayBook.
    FF22 likes this.
    03-07-13 10:26 PM
  7. FF22's Avatar
    Glad to read that. Yet, still we have no idea what causes this fatal camera flaw. Obviously something inherent in the design/software/hardware that goes BOOM and cannot be fixed and yet rim/bbry will fix it.
    03-07-13 11:20 PM
  8. thelink74's Avatar
    one week later and I received my replacement PlayBook at no charge. I must say the BlackBerry did everything to keep me happy. I was not expecting to get a brand new(no refurbished stickers and she sure does look new) PlayBook as a replacement but that is what I got. Currently got her connected to BlackBerry Link and restoring from my last back up.
    03-14-13 09:26 PM
  9. FF22's Avatar
    Thanks for reporting back. Hope the restoration goes well.
    03-14-13 09:37 PM

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