1. lovinbrandy's Avatar
    Hi, I am a newbie, big time.
    My playbook is only 6 weeks old and I can no longer charge it with the included chargers, it will not go in all the way. I only plugged it in and out not even once a day and was always careful. Brought it back to Best buy, they told me the usb port was bent, would not fix it or exchange it. Told me to deal with RIM. I bought a rapid charger so I at least can use it. Works fantastic! Called Rim and they told me they would send me a box, then I send the playbook back . They would fix it and then send it back to me, all free of charge. Or so they say.
    My question is, do I really need to send it back? I can use it fine now, but I will not be able to connect it to my main computer through that broken port. Can I get updates, especially that big one that is coming up through wi-fi? Sorry if this is a really stupid question. Any advice would be great!
    02-12-12 11:54 AM
  2. byul's Avatar
    send it back for repair that's the best thing to do.
    you can get updates via WIFI, but you can't acces the harddrive anymore,
    from your pb by plugging it in and DM etc. send it back they will repair it for you.
    lovinbrandy likes this.
    02-12-12 11:58 AM
  3. peter9477's Avatar
    You can definitely get the update through WiFi...

    I think the only reason you'd want to hold off returning it, however, is to have the chance to get 2.0 and play for a while, before then returning it for repair. If you're anxious and don't want to miss out on the fun, that seems reasonable, though for your sake I hope it comes out soon.

    I wouldn't just keep a unit that had a physically damaged connector, however, if RIM's offering to replace/repair it. Long term I think you'd just get annoyed at that defect.
    kbz1960 and lovinbrandy like this.
    02-12-12 11:59 AM
  4. alnamvet68's Avatar
    There's a good chance RIM will send you a new one rather then repair your unit. I would send it back post haste.
    lovinbrandy and DAnklaud like this.
    02-12-12 12:14 PM
  5. jafobabe's Avatar
    Yes! Please send it back post haste... The more they see the usb port needs a redesign, the faster they will do something about it.

    I have to look VERY closely when using the usb port and not get it in the HDMI port... hard to do in low lighting, unless you have memorized which is which.
    lovinbrandy likes this.
    02-12-12 12:40 PM
  6. yetis_torch's Avatar
    That bent usb port defect would really annoy me. Personally, if RIM is offering to fix it.or replace it. I would send it back.
    Nancy Geer likes this.
    02-12-12 01:30 PM
  7. Screen_Munch5's Avatar
    They'll fix it for sure. With port damage they will most likely repair/replace the existing ports on your tablet and will not replace it. Its a fairly smooth process! And they cover shipping! Besides when 2.0 comes out, you wanna be sure that you can access the computer for that software release and any subsequent ones from there on out. You never know what might happen and if any software issues come up you would most likely need the computer to do a reload.
    02-13-12 09:43 PM
  8. auditman's Avatar
    Send it just incase you need to use the debrick method someday.
    Last edited by auditman; 02-13-12 at 10:08 PM.
    DAnklaud likes this.
    02-13-12 09:48 PM
  9. alexiswalsh15's Avatar
    I have the same problem but how do I contact rim?
    01-24-14 03:05 PM
  10. ypvs's Avatar
    I have the same problem but how do I contact rim?
    RIM contact details provided by user F2 at the bottom of this post

    Not sure if BB/RIM still do repairs even under warranty. You may have to use a local phone repair shop. if you say roughly where you are you might get some reccomendations
    01-25-14 08:18 AM
  11. FF22's Avatar
    Now it is at the bottom of the thread!!!

    The PB has a one year warranty to the original purchaser (longer in some jurisdictions). It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Téléphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181


    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
    01-26-14 06:28 PM
  12. ypvs's Avatar
    Mental note to self- make sure you paste the link into the current post
    01-27-14 05:20 AM