01-12-12 01:03 PM
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  1. MayDHD's Avatar
    hi i was wondering if you could help me... my bridge connection keeps cutting out... it will stay connected for about 15 mins then disappear... i wont be able to look at my calender or surf pages for about 5 mins or i have to turn the bluetooth off and on again...this is not all the time but i usually use wifi when at home and not at work... which is when i use the bridge.. is this a common problem? or is there a fix for it other than trying to reinstall? i have hard resetted.
    01-09-12 05:17 AM
  2. kbz1960's Avatar
    Are you on the beta or official? You should try deleting the bluetooth profiles on both and restart both and repair.
    01-09-12 05:29 AM
  3. MayDHD's Avatar
    the official... i shall try that and see if it works. thanks!
    01-09-12 05:53 AM
  4. Hgouck's Avatar
    I agree with kbz1960. I would delete both references (on PB and BB). Reboot both and than re par them.
    01-09-12 06:11 AM
  5. MayDHD's Avatar
    annoyingly, this hasnt changed anything and it is still not working properly. I thought this might have something to do with orange not being great and the browser but the fact that the calender entries dont come up make me think its actually something to do with the bridge itself. i even deleted bridge and reinstalled it on my 9700.

    01-09-12 07:48 AM
  6. osubass1's Avatar
    are you on BES?

    if so, does your IT force you to put a password on your BB?

    if so, what is the time out or lock out period?
    01-09-12 07:52 AM
  7. MayDHD's Avatar
    Nope. i am on a personal blackberry. Another problem i have is when i turn the bluetooth on and off to try and spur on the connection to work again, it, most of the time, doesnt connect and says "contacting blackberry smartphone" or something.. if i get the calender entries up, i close it then 5 mins later, i try and open it, and its empty again.

    all this works fine when i am connected to wifi as far as i know.
    01-09-12 08:00 AM
  8. kbz1960's Avatar
    Also have you pulled the battery on your phone?
    01-09-12 08:01 AM
  9. MayDHD's Avatar
    yep.. and had reset the playbook too
    01-09-12 08:05 AM
  10. MayDHD's Avatar
    weirdly, i just did a hard reset and it was working fine till the BB locked and i had to put the password in.. now the connection is rubbish again.. anyone have any suggestions other than taking the password off my bb.
    01-09-12 08:51 AM
  11. grindcorefan's Avatar
    same here.. i got a long time issue regarding the bb bridge. i have 9700 using wifi only, everytime i put it to bridge it will connect for just 3mins and it will be cut off same goes with my wifi connection.

    im using apple mighty mouse and apple wireless keyboard on my pb and i dont have issue with it, working flawlessly. thats why i dont think i have a bt radio issues...
    01-09-12 09:41 AM
  12. MayDHD's Avatar
    its really annoying because that minute, when the bridge works, its actually incredible.. but i dont want to have to take off the password, and i also dont want to have to reinstall every time i want to use the bridge function.

    I havent updated my bb in a long time so i am going to try and see if there is a software update that fixes this tonight when i get home.
    01-09-12 09:44 AM
  13. kbz1960's Avatar
    Since you both have a 9700 what OS is on your phone?
    01-09-12 09:46 AM
  14. MayDHD's Avatar
    im on
    01-09-12 09:52 AM
  15. grindcorefan's Avatar
    mine v6.0.0.448
    01-09-12 10:20 AM
  16. MayDHD's Avatar
    downloading the software update now. then going to delete everything and try again and hopefully this will solve the issue!
    01-09-12 02:11 PM
  17. MayDHD's Avatar
    updated the os on the 9700. this has not helped at all. does this mean my playbook is broken and i need a replacement? please help as i am worried i am running out of time to get it replaced.
    01-10-12 02:24 AM
  18. MayDHD's Avatar
    tried removing password.. thought this worked for a bit. turns out that its not the password but the connection is lost when the phone goes to "sleep"
    01-10-12 03:09 AM
  19. MayDHD's Avatar
    didnt realise i get 90 days free bb support via phone. going to call tomorrow... does anyone else have this prob? weirdly the bridge works perfectly when im connected to wifi
    01-10-12 02:48 PM
  20. kbz1960's Avatar
    No I haven't. Mine just seems to work, even after sleeping, getting out of range and coming back in etc.
    01-10-12 04:27 PM
  21. FF22's Avatar
    Any chance of interference with another device? Cordless phone, cordless headphones, etc?
    01-10-12 06:13 PM
  22. MayDHD's Avatar
    Nope. Nothing else.. i deleted all the other phones it had bluetooth connections to, as well. I phoned BB support and they said to try and reinstall the playbook hardware. Going to try this tonight.. I am also going to try and pair it with my sisters torch and see if its a problem with the phone as opposed to the PB itself.

    if it doesnt work, i am going to return to store and get a replacement.
    01-12-12 08:37 AM
  23. kbz1960's Avatar
    You should do a debrick with dm.
    01-12-12 08:43 AM
  24. MayDHD's Avatar
    im really stupid. how do you do that?
    01-12-12 08:47 AM
  25. kbz1960's Avatar
    im really stupid. how do you do that?
    With it on plug the pb into the usb port, open dm, after dm is loaded restart your pb while still plugged in. Choose update when prompted by dm.
    01-12-12 09:44 AM
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