1. oddboy's Avatar
    hi gang,

    I've got a Playbook LTE. After the recent update to 2.1.0.1526, i have a problem where i can't use Bluetooth and Wifi at the same time. If i do, the audio through bluetooth skips in and out horribly. It's unlistenable. I have tried two different BT headphones and a BT speaker. all with the same result. if i play music stored on the playbook with wifi off, it's fine, but as soon as i turn wifi on, it gets all jittery again.

    needless to say, this makes streaming radio to my BT headphones impossible.

    anyone else have this problem? anyone have any suggestions on a fix?

    (this feels like the olden days of Win95 where there was an IRQ conflict and when two devices tried to work - like network card and audio card - the PC would crash)

    thanks,

    addodd
    03-22-13 02:13 PM
  2. FF22's Avatar
    Have your removed and re-paired the devices?

    You might want to contact support

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry & Tablette Tactile - Modles de BlackBerry FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181

    help@blackberry.com

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
    03-22-13 03:50 PM
  3. jimread1949's Avatar
    Yes have this problem thought it might be the headphones but apparently not, guess we will have to wait for the next OS update. Motorola S-9 Headset / Playbook 16GB Wifi
    Last edited by jimread1949; 03-22-13 at 03:59 PM. Reason: Added playbook model
    03-22-13 03:57 PM
  4. rogprov's Avatar
    Are you using your Wifi in the 2.4 GHz range or the 5 GHz range? I had a similar problem and switching to 5 GHz cured it.
    03-22-13 03:57 PM
  5. Innovatology's Avatar
    03-22-13 04:26 PM
  6. yamahammer's Avatar
    Just updated to .1526 two days ago. No issues so far with wifi/bluetooth. Streaming sky fm and listening to it over my bluetooth soundbar... While typing this as well.
    03-22-13 07:57 PM
  7. oddboy's Avatar
    switching to 5 Ghz fixed the issue for me as well.
    04-05-13 10:45 AM
  8. xamdam's Avatar
    What carrier is this update from?

    I am on rogers and seen no update as of yet and I have LTE version.
    04-05-13 01:26 PM

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