1. Spurs Star 123's Avatar
    I am writing this on my BB Playbook, but wasn't able to start playbook until about 4 attempts at rebooting. When I say start, i mean login. The screen is almost blank (distorted colors, vertical lines), when I return after some time to resume working on my PlayBook. Am concerned about this problem. Has anyone had similar screen problems. I can't find exact match in forums.

    Any solutions would be welcome. I am thinking about doing a security wipe tomorrow to see of that helps, as I have some sideloaded android apps. Not sure how this would affect screen though?
    12-28-12 03:35 PM
  2. FF22's Avatar
    It does sound like a physical problem.

    To fix an issue, try these in ordTo REBOOT:
    Press and HOLD all three keys for about 10 - 20 seconds: PowerOn, VolUp and VolDown. Start with the PowerButton. Keep holding past the 3-choice options screen. If you hear a shutter type sound, you've taken a Screen Shot and probably missed the PowerButton.

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Phone : 0800 914 533 (within 90 days from activation)
    12-28-12 06:58 PM
  3. KennethD's Avatar
    I just had the same problem and called rim. They sent me a box to send it in. Now I'm just waiting to get it back.
    12-28-12 08:21 PM
  4. Spurs Star 123's Avatar
    Thanks for advice and for all the details. The Playbook is under a year old so could go the RIM support route. I have just done the security wipe and loaded all my apps back on. I will monitor and report back. So far so good!
    12-28-12 09:10 PM
  5. Spurs Star 123's Avatar
    Wipe or anything did not solve prob. RIM to collect tomorrow for repair.
    01-13-13 03:38 PM

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