1. smugshat's Avatar
    i charge my blackberry playbook to 100 percent. i use it for an hour or two and as i do it i oberved that by 15 minutes tha apps are draining battery. but when i charged it it charged so fast, that its actually look not normal because my first experience whencharging it takes 4 hrs (minimum i guess) to full charge and now it takes only an hour. i try it to standby mode and left it but no draining has occur, does my playbook now have a weak battery power? pls reply really need help.
    07-24-12 07:42 AM
  2. FF22's Avatar
    I would suggest two things off the bat: a restart and if that fails, a debrick. If those do not clear it up, call Rim

    To fix an issue, try these in order:

    Restart using the Battery Icon and press Restart

    Press and hold the Power button for 10-15 seconds. Then leave it for 20-30 seconds and see if it restarts.

    To REBOOT:
    Press and HOLD all three keys for about 10 - 20 seconds: PowerOn, VolUp and VolDown. Start with the PowerButton. Keep holding past the 3-choice options screen. If you hear a shutter type sound, you've taken a Screen Shot and probably missed the PowerButton.


    Try the Debrick method....

    Perform a backup of your pb if you can using Desktop Manager or, at least, manually coping any unique data, photos, voice recordings, documents, etc.

    1) Turn your playbook OFF by holding down the power button
    2) Let your playbook sit for about 10 minutes as earlier suggested.
    3) After letting the PB sit (and still powered off) open up the Blackberry Desktop Software (the latest version)
    4) Once the Blackberry Desktop Software is opened, use the USB Cable and hook the PB to the PC.. THEN power on the Playbook
    5) A screen will show on your computer showing that the device cannot be found
    6) Click on Update. It will take awhile


    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Phone : 0800 914 533 (within 90 days from activation)
    07-24-12 09:29 AM
  3. Gatmyer's Avatar
    I would also recommend the app battery guru it displays the current power useage. To drain the battery in a hour a 30 watt ish load would be required (which is insane). Is it getting hot?

    However the fast charging time may indicated a battery issue.

    I feel silly posting this after f2's that guy knows everything
    07-24-12 08:06 PM