1. muffinthemule's Avatar
    I have a problem after forgetting my BBid , went to change , no problem, remembered the clue and changed the password.
    When I try to use the new password, the screen keeps coming up with ,you cannot change users and enter the old password.
    I have tried to remember the old password, but old age is creeping in and nothing works.
    Now the password request keeps coming up every 5 minutes and i have to clear it to carry on. I cant find any information in the manual.
    HELP !!!!!!
    11-07-13 04:03 AM
  2. bb624's Avatar
    Same thing happened to me. Only solution was to call BlackBerry support. Need to keep your BlackBerry ID and have the password reset.
    Good luck!
    Carl Estes likes this.
    11-07-13 07:31 AM
  3. muffinthemule's Avatar
    They want $49 to speak to me, seems like their software problem and I am paying for it!
    11-07-13 10:16 AM
  4. Carl Estes's Avatar
    They want $49 to speak to me, seems like their software problem and I am paying for it!
    Is it still within the 1 year warranty? If so, should be gratis. Usually, from what I've read in here, thay have been a "bit loose" with the 1 year time limit......so if you are just over the limit, they may let it slide....
    if not, you may be stuck for the charge...

    c
    11-07-13 12:05 PM
  5. ots1960's Avatar
    We're you trying to change the password or the actual blackberry ID. The ID is usually showed in the device settings, I had similar issues years ago before I knew what the ID was. Changing the password should work from a forgotten password link which I have done many times.


    I have a problem after forgetting my BBid , went to change , no problem, remembered the clue and changed the password.
    When I try to use the new password, the screen keeps coming up with ,you cannot change users and enter the old password.
    I have tried to remember the old password, but old age is creeping in and nothing works.
    Now the password request keeps coming up every 5 minutes and i have to clear it to carry on. I cant find any information in the manual.
    HELP !!!!!!
    11-09-13 09:32 AM
  6. MiSsY_'s Avatar
    If I'm not misunderstanding, To change the BBID on a device, you have to wipe the device.
    So maybe you should backup the device, wipe and enter the new BBID

    Posted via CB10 from my Z10
    MobileMadness002 likes this.
    11-09-13 11:00 AM
  7. dc scotland's Avatar
    If I'm not misunderstanding, To change the BBID on a device, you have to wipe the device.
    So maybe you should backup the device, wipe and enter the new BBID

    Posted via CB10 from my Z10
    I don't think that is the case. BBID can be changed without having to wipe.
    11-09-13 11:49 AM
  8. MiSsY_'s Avatar
    I don't think that is the case. BBID can be changed without having to wipe.
    The BBID? As in the full username and password?
    You can't change BBID's without a security wipe.
    Where can you do this? On what device?

    Posted via CB10 from my Z10
    11-09-13 02:05 PM
  9. dc scotland's Avatar
    Sorry MiSsY, the brain isn't in gear tonight. I was about to reply with more misinformation and say that I have changed my BBID twice without doing a wipe. But I haven't, I have only changed the password.
    11-09-13 03:23 PM
  10. MiSsY_'s Avatar
    Sorry MiSsY, the brain isn't in gear tonight. I was about to reply with more misinformation and say that I have changed my BBID twice without doing a wipe. But I haven't, I have only changed the password.
    Haha no worries, happens to all of us
    Password changes for sure! But to change the id you'll need a wipe.
    That's why I suggested the OP backup the device. Wipe it, put new BBID on and then restore whatever from the backup

    Posted via CB10 from my Z10
    dc scotland likes this.
    11-09-13 03:53 PM

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