01-07-14 01:34 PM
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  1. fsurjadi's Avatar
    got mine today, its deliverd by canada post. its say frontier distributor. weird
    12-16-11 04:07 PM
  2. The_Adventist's Avatar
    Here is a question that only you can honestly answer.....

    For those of you still waiting for your Shop CrackBerry order to show up in any form: When you say this headline....

    $1.7 million worth of BlackBerry PlayBooks stolen
    How many of you quickly thought, "Oh great! I hope mine wasn't on that truck!!!".

    Just for a quick second those words go through your mind? Did mine. LOL
    12-17-11 03:09 AM
  3. prabhatmilan's Avatar
    It is official now. My brother contacted the local postoffice and they said no such shipment has come to the postoffice. Online status says shipment was received at postoffice on 11th of Dec but postmaster doesn't acknowledge this. I'm completely puzzled now...after so much effort, follow-ups, hours spent on call I wasn't expecting this. Either shipment was stolen during transfer from UPS to USPS or the online status is fake and no shipment was sent at all.

    @others => Any clue what is the process of getting my money back? I'm sure RIM, Globalware, UPS and USPS will try to wash off their hands from this incident but what should be the right action now? Pls advise.

    It is such a painful experience...feel like bashing these b********s in public.

    PackageID: 5738XXXX%O212XXX57
    Sequence Number: 110161XXXXXX660662
    Zip Code: 45840
    Weight (lbs.): 2.8370
    Projected Delivery Date: Dec 14 2011


    Date Description Location
    Dec 11 2011 Package transferred to Post Office TOLEDO, OHDec 10 2011 Ready for post office entry
    Dec 10 2011 Package received by dest MI facility Groveport, OH
    Dec 9 2011 Package transferred to dest MI facility Windsor, CT
    Dec 8 2011 Package processed by Mail Innovations Windsor, CT
    Dec 8 2011 Package received for processing Windsor, CT
    12-17-11 10:29 AM
  4. chicubs1908's Avatar
    prabhatmilan, I would take a step back for second, as I am in the same situation. My expected delivery date was 12/12 and I havent seen anything either yet.

    My post office told me that it can take 7-10 days once its gets to your local mail sorting facility (where it is currently stuck) ...It also depends on what class level it is. Our packages are 4th class which means they have zero priority.

    If you do want to get your money back, you will have to file a dispute with your credit card company/bank.
    12-17-11 10:43 AM
  5. prabhatmilan's Avatar
    prabhatmilan, I would take a step back for second, as I am in the same situation. My expected delivery date was 12/12 and I havent seen anything either yet.

    My post office told me that it can take 7-10 days once its gets to your local mail sorting facility (where it is currently stuck) ...It also depends on what class level it is. Our packages are 4th class which means they have zero priority.

    If you do want to get your money back, you will have to file a dispute with your credit card company/bank.
    My borther too placed an order with same shipping address but did not face any issue. His package reached the same post office, well in time and was delivered one day before the expected delivery.

    Even if it is 4th class shipment, it doesn't take a week to delivery the shipment by postoffice folks.

    I'll speak to my credit card provider, lets see what they say.
    12-17-11 11:24 AM
  6. RUFFSTUFF1's Avatar
    Sorry to hear you guys are having these issues. I ordered 2 32GB from Walmart on the 3rd and had them in hand on the 7th. I guess some suppliers are more reliable than others...
    12-17-11 11:32 AM
  7. unmaxdemax's Avatar
    Hi, this is the thing : after ordering end of november, finally got my playbook yesterday.

    and the thing is : my credit card has neer been charged.... do you think the charge will appear one day ???
    12-17-11 11:33 AM
  8. Ric01's Avatar
    Hi, this is the thing : after ordering end of november, finally got my playbook yesterday.

    and the thing is : my credit card has never been charged.... do you think the charge will appear one day ???
    hmmm...good question.... what if you like to return the PB to get a refund... would they credit you the cost of the PB before charging you for it in the first place
    12-17-11 11:40 AM
  9. bormac's Avatar
    Hello friends. It's pretty astounded there are 50 pages of complaints on 3-4 different forums and now I'm part of this mess Sorry I'm not alone in my misery. Wish I'd realized the scope of this catastrophe last week. Nut to me for being busy in December right :?

    My story: I ordered November 24th and received a note from SBB the following week asking me to give them another 5-6 days as they were experiencing high volume. Fine, no complaint

    I emailed again three days ago saying "Hello, my order SBBxxxxxx still isn't here, what's the status."

    Only to receive this little number:
    Dear Mr. M,

    Your order has been cancelled. Your credit card has not been charged. Any block on your card will be released in 3-5 days or sooner depending on your bank’s process.

    Thank you,
    Emily G.

    Order Support

    ShopBlackberry.com



    Obviously I tried to call and email and have been generally ignored all day.

    Will someone do me a HUGE solid and catch me up on this thread to date and let me know what has worked? I've been surfing forums and advice for 5 hours and I don't see much definitive. I guess I'll try and call this Chequer guy, can't seem to find his email.

    But basically it's too late for Christmas, sorry Dad.
    Last edited by bormac; 12-18-11 at 12:04 AM.
    12-18-11 12:02 AM
  10. Vector-SS's Avatar
    12-18-11 06:58 AM
  11. robsteve's Avatar
    My playbooks finally arrived today by Canada Post. There will be a couple of happy people receiving them for gifts.

    Just to confirm a question in other posts, the boxes did not have the two small security seals. You should also note that the packing lists says you have 30 days to return the unopened Playbook, opened returns not accepted. I knew this when ordering, as it had come up in the forums in April.
    12-18-11 12:29 PM
  12. cogsinister's Avatar
    My playbooks finally arrived today by Canada Post. There will be a couple of happy people receiving them for gifts.

    Just to confirm a question in other posts, the boxes did not have the two small security seals. You should also note that the packing lists says you have 30 days to return the unopened Playbook, opened returns not accepted. I knew this when ordering, as it had come up in the forums in April.
    My PB from SBB did have the seals intact i am glad to report.
    12-18-11 01:06 PM
  13. Vector-SS's Avatar
    My playbooks finally arrived today by Canada Post. There will be a couple of happy people receiving them for gifts.

    Just to confirm a question in other posts, the boxes did not have the two small security seals. You should also note that the packing lists says you have 30 days to return the unopened Playbook, opened returns not accepted. I knew this when ordering, as it had come up in the forums in April.
    Some are getting them with seals, some without. Hopefully this is nothing to worry about! So without the security seals you can return it even if you unboxed it I guess?
    12-18-11 04:23 PM
  14. robsteve's Avatar
    Some are getting them with seals, some without. Hopefully this is nothing to worry about! So without the security seals you can return it even if you unboxed it I guess?
    Just don't turn it on
    12-18-11 04:28 PM
  15. prabhatmilan's Avatar
    This forum has become so slient now....guess everyone is busy with the playbooks

    Mine is still untraceable :-(

    Staples and office depot have got in stock at discount price..trying my luck with them
    12-19-11 01:39 PM
  16. elbo's Avatar
    I ordered mine on the 29th of November. Received an immediate order confirmation, which was followed a few days later by and order cancellation email. Then a charge showed up on my credit card with an email stating that they were sorting through some shipping issues and that they would hopefully be able to send me a tracking number soon. They indicate in the email that this being the holiday season it has been difficult filling orders in a timely manner. So far no tracking number, no playbook, no joy.

    Sorry Globalware but even if I ever do see this package you are never seeing another black penny from me.

    Might I also point out that using an event that occurs every year at the same set date and for which there is a known precedent of increased buying volume is either a poor excuse or poor planning or just plain boneheadedness on your part...
    cogsinister likes this.
    12-19-11 03:10 PM
  17. monroebb's Avatar
    I did like everyone else: ordered during the sale, had my purchase price authorized on my card for a few days, then nothing. I emailed, called, emailed again, emailed cancelling order.

    First I got the high volume, shipping 5-7 days email. Then, an email stating that the shipping within five to seven days was for after the order was approved, which would still take 3-4 more days (after three weeks already.)

    I have received it now. Since then the bb news has been a drumbeat of disaster, and I am wondering: do I open it and try to make the best of it? send it back for a refund and wonder if I will ever get it? Seriously, if I jump ship (feel like the last one on it in my area) will I ever get my money back?
    12-19-11 04:58 PM
  18. laintencion32's Avatar
    Wanted to share... I ordered (USA) on the 2nd Dec (32GB) arrived today!!!

    Loving it!!
    12-19-11 05:38 PM
  19. Armando175's Avatar
    So I just thought I'd check in. Has everyone received their PBs yet? I got mine on the 10th of December and I've been playing with my PB everyday more than my notebook.
    12-22-11 08:32 PM
  20. emadamsusa's Avatar
    Ordered Nov. 2011, same issues with no communication from shopblackberry.com, unable to reach by phone, no responses to emails. Receive the Playbook suddenly in mid-December. Screen begins freezing, and I call to get instructions for returning the malfunctioning device on Dec. 20. Phone rep asks if I have opened the device, and I said, "Of course I did. How else would I know that it is broken?" She says they will send me a return authorization by snail-mail. Still waiting. Playbook died completely 2 days ago


    1/3/12 -- Update: I called shopblackberry.com again to find out when I would get the return authorization, and the phone rep said I first have to call Blackberry Support to get a Ticket #. I shared my frustration

    So I called Blackberry Support, answered all of the questions again, and was given a ticket number. I called shopblackberry.com again and got a phone rep who answered, "Hello?" I asked if I had indeed reached shopblackberry.com, and he hesitated, then said, "Yeah." In spite of his casual tone, I told him I have the ticket number to give him for my return authorization. He said, "What kind of number?" Recognizing that this guy had little training/idea about the company's processes, I told him my story again and he put me on hold to ask a supervisor what to do. He came back to the line and asked me all the questions again. He said he was forwarding the information to his supervisor so that it can go before the management committee for a decision on whether or not I will be authorized to return this malfunctioning device.

    How can Blackberry, who is known as the go-to for professional-use devices, be so slack in its own staffing and customer relations???
    Last edited by emadamsusa; 01-04-12 at 10:19 AM. Reason: Adding update
    01-02-12 01:56 PM
  21. digtech's Avatar
    sigh they are having another sale.... should i risk it? After reading all this i must say im really hesitant.
    01-03-12 03:46 PM
  22. emadamsusa's Avatar
    1/3/12 -- Update: I called shopblackberry.com again to find out when I would get the return authorization, and the phone rep said I first have to call Blackberry Support to get a Ticket #. I shared my frustration

    So I called Blackberry Support, answered all of the questions again, and was given a ticket number. I called shopblackberry.com again and got a phone rep who answered, "Hello?" I asked if I had indeed reached shopblackberry.com, and he hesitated, then said, "Yeah." In spite of his casual tone, I told him I have the ticket number to give him for my return authorization. He said, "What kind of number?" Recognizing that this guy had little training/idea about the company's processes, I told him my story again and he put me on hold to ask a supervisor what to do. He came back to the line and asked me all the questions again. He said he was forwarding the information to his supervisor so that it can go before the management committee for a decision on whether or not I will be authorized to return this malfunctioning device.

    How can Blackberry, who is known as the go-to for professional-use devices, be so slack in its own staffing and customer relations???
    01-04-12 10:16 AM
  23. cogsinister's Avatar
    1/3/12 -- Update: I called shopblackberry.com again to find out when I would get the return authorization, and the phone rep said I first have to call Blackberry Support to get a Ticket #. I shared my frustration

    So I called Blackberry Support, answered all of the questions again, and was given a ticket number. I called shopblackberry.com again and got a phone rep who answered, "Hello?" I asked if I had indeed reached shopblackberry.com, and he hesitated, then said, "Yeah." In spite of his casual tone, I told him I have the ticket number to give him for my return authorization. He said, "What kind of number?" Recognizing that this guy had little training/idea about the company's processes, I told him my story again and he put me on hold to ask a supervisor what to do. He came back to the line and asked me all the questions again. He said he was forwarding the information to his supervisor so that it can go before the management committee for a decision on whether or not I will be authorized to return this malfunctioning device.

    How can Blackberry, who is known as the go-to for professional-use devices, be so slack in its own staffing and customer relations???
    Management committee ffs!!!!
    01-04-12 10:43 AM
  24. robsteve's Avatar
    emadamusa:

    I think your problem is ShopBlackberry does not take returns of open Playbooks and they are suggesting you get Blackberry support to authorize an exchange through Blackberry support.

    If you do the express exchange through Blackberry, they will take a credit card number as security and ship a new Playbook to you overnight. You then take your broken PlayBook and ship it back in the same box. They provide the shipping label and pay for the shipping. Once the broken Playbook arrives at their depot and they check that is is a warrantied repair (ie not water damage or a broken screen, etc), they will release the charge on your credit card.
    Last edited by robsteve; 01-04-12 at 10:53 AM.
    01-04-12 10:48 AM
  25. ADozenEggs@aol.com's Avatar
    1/3/12 -- Update: I called shopblackberry.com again to find out when I would get the return authorization, and the phone rep said I first have to call Blackberry Support to get a Ticket #. I shared my frustration

    So I called Blackberry Support, answered all of the questions again, and was given a ticket number. I called shopblackberry.com again and got a phone rep who answered, "Hello?" I asked if I had indeed reached shopblackberry.com, and he hesitated, then said, "Yeah." In spite of his casual tone, I told him I have the ticket number to give him for my return authorization. He said, "What kind of number?" Recognizing that this guy had little training/idea about the company's processes, I told him my story again and he put me on hold to ask a supervisor what to do. He came back to the line and asked me all the questions again. He said he was forwarding the information to his supervisor so that it can go before the management committee for a decision on whether or not I will be authorized to return this malfunctioning device.

    How can Blackberry, who is known as the go-to for professional-use devices, be so slack in its own staffing and customer relations???
    LMAO! That's cause they don't want them back! That's not even legal here in NYC. You have to be able to get a refund.

    Just scored two 16GBs off of Craigslist. hey didn't$190 and $220. Both were X-Mas gifts that t want. Brand new unopened with gift receipts in case there's anything wrong with them.

    I'm up to 5 now. Might start my own retail store soon.
    01-04-12 10:55 AM
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