Originally Posted by
BluesHarp9 After many days of (mostly unanswered) phone calls, I finally reached an actual RIM tech by the name of Kal-El, who took my information, and actually gave me hope that someone at RIM was doing their job, especially when he emailed me back with: "All legitimate orders that have been placed within the promotional period will be honored." I just now used the phone number that Craeven posted above, got right through to Maribel (Globalware, she answered upon inquiry) who offered to re-instate my order as it was placed on Black Friday, which I assume includes the $10 discount code on the $199 promotional price, and free shipping. I was told by her to watch for a confirmation email (I've been here before, and got one right before the cancellation), and expect the Playbook 5-7 days afterward (which sounds mighty familiar on this particular forum, huh?). We'll see... CF's don't last forever, do they? <G>