- After many days of (mostly unanswered) phone calls, I finally reached an actual RIM tech by the name of Kal-El, who took my information, and actually gave me hope that someone at RIM was doing their job, especially when he emailed me back with: "All legitimate orders that have been placed within the promotional period will be honored." I just now used the phone number that Craeven posted above, got right through to Maribel (Globalware, she answered upon inquiry) who offered to re-instate my order as it was placed on Black Friday, which I assume includes the $10 discount code on the $199 promotional price, and free shipping. I was told by her to watch for a confirmation email (I've been here before, and got one right before the cancellation), and expect the Playbook 5-7 days afterward (which sounds mighty familiar on this particular forum, huh?). We'll see... CF's don't last forever, do they? <G>12-05-11 02:10 PMLike 0
-
The only thing that makes me think that this time its true, is that the money was actually taken out of my account today. The charge was originally there, then went away for 4-5 days, but now is back and officially the money has been taken.
Hopefully, this is a step in the right direction.
PS- I think RIM really needs to re-evaluate their relationship with Globalware after this storm (9530?) subsides.
PSS- cogsinister... you've been great through this whole thing with providing a ton of info, and thank you for giving the alternate phone number for the rest of us. GRACIAS12-05-11 02:29 PMLike 0 - Just for fun, I called this morning. Was given a little more specific information regarding my order. Was told that it actually shipped today and that I should receive my tracking number soon.
The only thing that makes me think that this time its true, is that the money was actually taken out of my account today. The charge was originally there, then went away for 4-5 days, but now is back and officially the money has been taken.
Hopefully, this is a step in the right direction.
PS- I think RIM really needs to re-evaluate their relationship with Globalware after this storm (9530?) subsides.
PSS- cogsinister... you've been great through this whole thing with providing a ton of info, and thank you for giving the alternate phone number for the rest of us. GRACIAS
Mine may have shipped today, still awaiting any indication of the carrier they use to ship to Canada or some form of tracking number.
Oh well lets hope tomorrow brings a PB.12-05-11 02:44 PMLike 0 - Just for fun, I called this morning. Was given a little more specific information regarding my order. Was told that it actually shipped today and that I should receive my tracking number soon.
The only thing that makes me think that this time its true, is that the money was actually taken out of my account today. The charge was originally there, then went away for 4-5 days, but now is back and officially the money has been taken.
Hopefully, this is a step in the right direction.
PS- I think RIM really needs to re-evaluate their relationship with Globalware after this storm (9530?) subsides.
PSS- cogsinister... you've been great through this whole thing with providing a ton of info, and thank you for giving the alternate phone number for the rest of us. GRACIAS12-05-11 03:18 PMLike 0 - If they took the money out of your account than it definitely has shipped. The "CIO" of Globalware said himself "We cannot charge you unless it has shipped" or something along those lines. Same thing happened to me. I placed the order, the money was drawn from my account and then 2 days later it was back in it. I called them with confusing thoughts on this matter. At least now I know the process of this, although it is quite a disaster the way things are being handled. I guess we just have to wait for our accounts to be charged for "confirmation" because non of us have received shipping info before our Playbook's arrive, they just show up at our doors lol.
We need tracking info......and no one is getting it, whatever the CIO said....12-05-11 03:24 PMLike 0 -
Never again, never again.......12-05-11 04:06 PMLike 0 - I ordered my playbook on black friday and my order got cancelled, at first they charged me but now the order appears as "being processed" in my bank account, I checked the shop blackberry site and looked at my order and it says cancelled, I don't get it, I need customer support numbers, preferable spanish customer support numbers :/12-05-11 04:09 PMLike 0
- I ordered my playbook on black friday and my order got cancelled, at first they charged me but now the order appears as "being processed" in my bank account, I checked the shop blackberry site and looked at my order and it says cancelled, I don't get it, I need customer support numbers, preferable spanish customer support numbers :/12-05-11 04:13 PMLike 0
- I'm in the same boat as most of you guys. I ordered my PB on 11/27/11. The current status on sbb.com is "Shipped" but my bank account has not been charged. I called the 1-888-805-6789 number and reached a individual named Sarah within 30 seconds or so. She stated the current order notes show that it has in fact been shipped on 11/30/11. I questioned why I didn’t receive a tracking number via email and why my bank account has not been charged. She simply said she does not know but I should be rest assured that it has been shipped. I guess at this point its just a waiting game. At least I didn’t have my order cancelled like some other people, my sympathies are with you guys, hopefully we all get our PBs soon.12-05-11 04:35 PMLike 0
- Even though I can read and understand english, I can't understand all the things they're saying.. it's annoying, :/
I can't find a spanish customer support number12-05-11 04:35 PMLike 0 -
Most of us speak English and the Customer Support speak English, but we don't seem to be understanding each other either. :-( You're not missing much :-)cogsinister likes this.12-05-11 04:47 PMLike 1 - Just checked SBB account and my PB is marked SHIPPED but again, bank account not charged yet. I won't rest until PB is in my hands.12-05-11 05:00 PMLike 0
- I just got this email from them saying it shipped with a tracking #. It says it shipped on Dec 1st, but the tracking # doesn't come up in the usps system.
Here is the tracking information for your recent order. Thank you for ordering through Shopblackerry.com.
Order Number : SBBxxxxxxxxxx
Reference Number :xxxxx
PO Number :
Received Date : Nov 28, 2011
Shipped Date : Dec 01, 2011
Shipped Via :
US Post Office
PLEASE NOTE: It can take up to one business day for your order to appear
in the carrier tracking system. You may want to allow one business day
after your order leaves our warehouse before you begin tracking it.
Quantity Item Number Description
------- ---------------- ---------------------------------------------
1 PRD-38548-001 BB PLAYBOOK WiFi NA 16GBcogsinister likes this.12-05-11 05:12 PMLike 1 - I just got this email from them saying it shipped with a tracking #. It says it shipped on Dec 1st, but the tracking # doesn't come up in the usps system.
Here is the tracking information for your recent order. Thank you for ordering through Shopblackerry.com.
Order Number : SBBxxxxxxxxxx
Reference Number :xxxxx
PO Number :
Received Date : Nov 28, 2011
Shipped Date : Dec 01, 2011
Shipped Via :
US Post Office
PLEASE NOTE: It can take up to one business day for your order to appear
in the carrier tracking system. You may want to allow one business day
after your order leaves our warehouse before you begin tracking it.
Quantity Item Number Description
------- ---------------- ---------------------------------------------
1 PRD-38548-001 BB PLAYBOOK WiFi NA 16GB
Was this for the free shipping option ?
And are you US or Canada ?
Thanks for the info by the way.12-05-11 05:14 PMLike 0 -
My order was the free shipping option and I am in the US....Texas.12-05-11 05:19 PMLike 0 -
I'm in the US.
I'm guessing it actually shipped today.12-05-11 05:20 PMLike 0 -
Anyway i have gotten a refund of the $49 because i complained.12-05-11 05:24 PMLike 0 - I also tried the tracking number through USPS and nothing comes up. I'm not suprised though because USPS has made huge cutbacks within the last year or so and the fact that the tracking website does not provide accurate tracking info goes hand and hand with the cutbacks. My company uses USPS for all shipping and we've also come across multiple instances where tracking info was delayed by 3+ days. I am no longer worried and anticipate delivery soon.karenkp likes this.12-05-11 05:29 PMLike 1
- I just got this email from them saying it shipped with a tracking #. It says it shipped on Dec 1st, but the tracking # doesn't come up in the usps system.
Here is the tracking information for your recent order. Thank you for ordering through Shopblackerry.com.
Order Number : SBBxxxxxxxxxx
Reference Number :xxxxx
PO Number :
Received Date : Nov 28, 2011
Shipped Date : Dec 01, 2011
Shipped Via :
US Post Office
PLEASE NOTE: It can take up to one business day for your order to appear
in the carrier tracking system. You may want to allow one business day
after your order leaves our warehouse before you begin tracking it.
Quantity Item Number Description
------- ---------------- ---------------------------------------------
1 PRD-38548-001 BB PLAYBOOK WiFi NA 16GB
YEAH!!!! I just got mine too. Strangely, though, mine says it shipped on Nov 30. I wonder if it went out on the 30th or today?
Either way, progress.karenkp likes this.12-05-11 05:29 PMLike 1 - Jeez ... I feel kinda bad.
I ordered mine on the 27th(16gb) and it was shipped on the 30th with free shipping. I received it on DEC. 2nd. It all went way faster then I anticipated.
I also ordered one from Bestbuy when they were backordered. . Low and behold it was only about a week extra wait and now I have it also!12-05-11 05:40 PMLike 0 - Jeez ... I feel kinda bad.
I ordered mine on the 27th(16gb) and it was shipped on the 30th with free shipping. I received it on DEC. 2nd. It all went way faster then I anticipated.
I also ordered one from Bestbuy when they were backordered. . Low and behold it was only about a week extra wait and now I have it also!12-05-11 05:45 PMLike 4 - Jeez ... I feel kinda bad.
I ordered mine on the 27th(16gb) and it was shipped on the 30th with free shipping. I received it on DEC. 2nd. It all went way faster then I anticipated.
I also ordered one from Bestbuy when they were backordered. . Low and behold it was only about a week extra wait and now I have it also!12-05-11 06:09 PMLike 0 - Ok, after all I just received mine today, funny cause until today they emailed me saying the package was shipped... Pacience is a virtue... i recommend we all relax, it is comming. PEACE
To all who have a problem believing that it was indeed Mark who wrote the above, then its really on u, u can believe and get a peace of mind, or just continue worrying lol. Just sayin.12-05-11 06:11 PMLike 0
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