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Ralfy, the customer reps (outsourced to companies in India and other such places) are just following a script given to them, so not likely she will be fired for doing her job. This is not the first and probably will not be the last thread to blast the Shopblackberry.com site (actually GlobalWare Solutions Inc) for similar behavior, but ultimately RIM/BlackBerry hired them. They have told many, many others the same speel about sending a check or wiring money because same CC will not work and several have learned like I did that this is not always the case because we did what you did and it worked.
The "NOT APPLICABLE FOR POS" message has also been covered in previous threads as well. Basically it means that the Point of Sale has no shipping information because the order is shipped from a warehouse in another state. However many us got an email a day or so later with shipping confirmation and tracking numbers. If you get one (some people do, some people evidently do not) be sure to try it at USPS, UPS and FedEx even if you selected the free shipping option as I did, but found it left CT by UPS to IL, then was delivered locally to my door by USPS. The tracking information was only at UPS at first, then at USPS, also you can have USPS or UPS email or text you when it is delivered, transferred, delayed, etc.
Good luck with your order and I promise you will not be alone as a one-time buyer at Shopblackberry.com. I am sure that even if RIM wanted to fire GlobalWare Solutions and hire a new firm to run their online SBB webstore, it would take a few weeks to set up, train new employees, etc. which is too bad for the consumers like us.
02-01-12 01:02 PM - Well thank you for the reply, it is just the first time I get treated like that as a customer, so I guess it had to hit me eventually and I am broke in nowRalfy, the customer reps (outsourced to companies in India and other such places) are just following a script given to them, so not likely she will be fired for doing her job. This is not the first and probably will not be the last thread to blast the Shopblackberry.com site (actually GlobalWare Solutions Inc) for similar behavior, but ultimately RIM/BlackBerry hired them. They have told many, many others the same speel about sending a check or wiring money because same CC will not work and several have learned like I did that this is not always the case because we did what you did and it worked.
The "NOT APPLICABLE FOR POS" message has also been covered in previous threads as well. Basically it means that the Point of Sale has no shipping information because the order is shipped from a warehouse in another state. However many us got an email a day or so later with shipping confirmation and tracking numbers. If you get one (some people do, some people evidently do not) be sure to try it at USPS, UPS and FedEx even if you selected the free shipping option as I did, but found it left CT by UPS to IL, then was delivered locally to my door by USPS. The tracking information was only at UPS at first, then at USPS, also you can have USPS or UPS email or text you when it is delivered, transferred, delayed, etc.
Good luck with your order and I promise you will not be alone as a one-time buyer at Shopblackberry.com. I am sure that even if RIM wanted to fire GlobalWare Solutions and hire a new firm to run their online SBB webstore, it would take a few weeks to set up, train new employees, etc. which is too bad for the consumers like us.
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It is a shame what they do to further damage RIM's reputation, because I really DO like this company. I still prefer it over Apple any day.
P.S.: I never did get a free shipping option. I got charged $17.15 as the cheapest Ground option, although it states at the home page that orders over $50 are free.
This puts the total to $316.15 for the 64GB.
That just on a side note, because I am so tired of them, I don't even care about their lies anymore. I just hope I get it shipped to my house at all, because I got charged for it, otherwise it will get really ugly....02-01-12 02:23 PM - LOL Ralfy, they gotta charge something for coming all the way out to the middle of nowhere in Bumfuk, Oklahoma! j/k I have friends there, great people and scenery.
Also glad to hear that they finally broke ya, but stay with RIM, gonna be an exciting year in my opinion.
SBB showed a $17.15 shipping charge on my invoice that they sent by email, but it was never charged to my CC and was not on the invoice online. I had a free shipping option at checkout, vs 2-day and next day options for approximately $20 and $26, but chose the free option and it took 3 business days to Chicago, but it was over MLKing weekend and Monday did not count because USPS was closed or it was 4 days if you count the holiday.
02-01-12 04:17 PM - LOL, well I never saw the free shipping option, just the $17.15 was the cheapest. And when I check on the charge, it is for the full amount. Thing is, the next best thing for me was to drive 60 miles one way to the next Office Depot to pick one up for the same price as every other brick and mortar store in my vicinity doesn't have any at all. That is 120 miles in gas, probably more than 17 bux.LOL Ralfy, they gotta charge something for coming all the way out to the middle of nowhere in Bumfuk, Oklahoma! j/k I have friends there, great people and scenery.
Also glad to hear that they finally broke ya, but stay with RIM, gonna be an exciting year in my opinion.
SBB showed a $17.15 shipping charge on my invoice that they sent by email, but it was never charged to my CC and was not on the invoice online. I had a free shipping option at checkout, vs 2-day and next day options for approximately $20 and $26, but chose the free option and it took 3 business days to Chicago, but it was over MLKing weekend and Monday did not count because USPS was closed or it was 4 days if you count the holiday.
It's not that that the 17 bux gonna kill me, it's the principle of the matter.
Live and learn. Anything else in that store is WAY overpriced, just look at the Micro SD cards!
They must be made of solid gold!02-01-12 04:29 PM - So you're the only one who got his IBM code PB cancelled, not charged at first, then shipment notification after cancellation, shipment received and got charged in the end fir the IBM promo price.
What made you so special?
Well I'm glad you made it, just sux for the rest of us who just got cancelled, period.
I wonder how they select customers.
I still didn't get a tracking number. I got a shipment notification on Wednesday, and the money got taken out of my account the same day. I have no idea if I ever get it and which carrier to look for. I plan on calling them Monday...we will see...
02-04-12 09:23 PM - I feel your pain. I was on the wrong end of a deal with Tomtom a while back - took multiple phone calls and endless aggravation, only to have the order cancelled AND charged my CC twice.... but I digress.So you're the only one who got his IBM code PB cancelled, not charged at first, then shipment notification after cancellation, shipment received and got charged in the end fir the IBM promo price.
What made you so special?
Well I'm glad you made it, just sux for the rest of us who just got cancelled, period.
I wonder how they select customers.
I still didn't get a tracking number. I got a shipment notification on Wednesday, and the money got taken out of my account the same day. I have no idea if I ever get it and which carrier to look for. I plan on calling them Monday...we will see...
I think the kicker for me was I called for an order verification, and for whatever reason, the nice lady on the other end probably didn't know about the pricing mistake and went ahead and processed the order.
That or I have a horseshoe up my bum. Yea - probably that.
I wish you the best of luck on Monday - trust me, after reading this thread, my chances of ordering through shopblackberry are slim to none.02-04-12 10:00 PM
