Originally Posted by
MrGD ...all i'm saying is their customer service sucks when it comes to faulty goods.
if you have a working PB and, say, you don't know how to configure something, you call them up they are great - very helpful. but if you have a faulty product they seem not to believe you as a starting point with an attitude of "you can't possibly have a faulty PB" approach.
And when finally someone believes you, they don't seem to have a very good system in place for speedy replacements.
And as for answering the phone quickly, er - no. 27 minutes was the record yesterday, good thing it's a freephone number.