Like any personal relationship, there is a level of trust between a company and it's clients. Even among the animal kingdoms, a touch a nuzzle are forms of important communication. To touch base among themselves. With regards to playbook Thor and his management did a lousy job with communication, hence very little trust. Q10 and Z10 just like playbook two years ago, great devices with great potential. I still regard playbook a great device but with potential that is not realize. How can I be sure the company will not repeat the same behaviour with my Z10. How can I who recommended several people on playbook a year ago have the audacity to do the same on BB10 devices again? Do I have to make up excuses again why there's no further development on the devices I recommended?