1. cjb111's Avatar
    I have IMAP email accounts with my GoDaddy hosting account. These accounts have multiple subfolders that I have created. When I access these accounts in the native email client on PB 2.0, all I can see are the Inbox, Outbox, Drafts, and Sent folders. How do I access the other subfolders I created?
    03-05-12 09:11 AM
  2. apengue1's Avatar
    You may have to change some settings on your go daddy account. Do you use any other email client other than the pb? I know that my mail has options that asks me which folders to show in imap, by default its just the inbox, sent, etc. I don't believe there is an option for this on the PB.. I see all the folders I created from my gmail on it.
    03-05-12 09:44 AM
  3. cjb111's Avatar
    Thanks. I have set it up in Thunderbird on a PC, which has a function to download all folders. I see nothing similar on the PB client. I don't see any settings in GoDaddy that I need to change.
    03-05-12 10:02 AM
  4. alex71's Avatar
    The playbook messages app is not fully IMAP compliant. You can't access folders other than inbox. (The other folders it shows you, such as Sent Items are not server folders. You can see that by going to that folder on your playbook and refreshing--it will only show you messages sent from the playbook). Huge omission by RIM in my opinion.
    battery likes this.
    03-05-12 11:01 AM
  5. apengue1's Avatar
    I can see all of my subfolders. I will re-check and post back here with a confirmation. As well as any other advice I have after I putz around with the client a little more. I have a dummy account so ill set that up imap and see what gives
    03-05-12 11:27 AM
  6. alex71's Avatar
    I can see all of my subfolders. I will re-check and post back here with a confirmation. As well as any other advice I have after I putz around with the client a little more. I have a dummy account so ill set that up imap and see what gives
    are you using imap or gmail? by all accounts imap is broken on the playbook.
    03-05-12 11:36 AM
  7. apengue1's Avatar
    Yup you're right. When manually selecting IMAP when adding account, subfolders are not shown. On the other hand, when setting up a Gmail account, it does show the whole folder tree with msgs up to 30 days old (or whatever your setting may be). I guess this is only possible through activesync at the moment?

    Also, don't say IMAP is broken on the playbook. Thanks
    03-05-12 11:46 AM
  8. alex71's Avatar
    Yup you're right. When manually selecting IMAP when adding account, subfolders are not shown. On the other hand, when setting up a Gmail account, it does show the whole folder tree with msgs up to 30 days old (or whatever your setting may be). I guess this is only possible through activesync at the moment?

    Also, don't say IMAP is broken on the playbook. Thanks
    seems broken to me. BTW gmail doesn't use activesync, it uses its own transport of some sort.

    Speaking of broken, Activesync, if not broken, is close. Folders other than inbox don't refresh automatically. you have to manually refresh them. and when you do, all the messages come in as unread. I was expecting the exchange connectivity to somewhat resemble what I get on my BB handsets with BES, but it is not even close. Apple's and google's implementations of both IMAP and Activesync are sadly much better than RIM's.
    03-05-12 11:51 AM
  9. joudbren's Avatar
    I've also posted on this and imap is definitely broken. Myself and a friend of mine both have GoDaddy accounts using imap with PB's and there is no folder sync at all. I get my push mail into my inbox on the BP but that's about it. My iPhone and iPad both have settings in the email client that allow you to select which folders correspond between the device and the server but no such setting on the BP unfortunately.

    I thought my exchange mail was working perfectly though but then recently found out that the BP is not supporting sync on the reply/forward status of the original email. If I reply to a message on the BP it does send the reply to the original sender and does put a copy in the sent message folder but it does not change the flag on the original message on the server to show that you have responded to or forwarded the message. If you view the original message in Outlook it looks like you haven't responded even though you have. A call to RIM has confirmed the behaviour and say it's not supported. Seriously?

    I'm disappointed so far as I really like the email client otherwise and at least my Hotmail account seems to be working correctly so far with the BP. Cheers!

    James
    03-05-12 12:03 PM
  10. VerryBestr's Avatar
    It's possible to set up gmail accounts with either POP, IMAP or Exchange ActiveSync (EAS) accounts. Same thing for hotmail. Note that Google's name for EAS is Google Sync.

    Those three methods are the only email protocols available on the PlayBook, and every email account uses one of them.

    I believe that, by default, the PlayBook sets up both gmail and hotmail accounts to use the EAS protocol.

    If you see your folders for an account (other than the local Sent, Draft, etc. folders), then I believe that account uses EAS.

    There seems to be a lot of mystifcation (or even confusion) in this forum about the three mail protocols. If you use the automatic setup, the PlayBook does not really make clear which method the email account is using.

    Someone correct me if I'm wrong ... I think you can easily determine which protocol an account uses by looking at the available options in the advanced setup panel:
    --> EAS accounts have the option "Messages Sync Timeframe"
    --> IMAP accounts have the option "Initial Retrieval Amount"
    --> POP accounts have the option "Leave On Server" (which, by the way, ONLY determines what the PlayBook will do immediately after it downloads a message from the POP account).

    The PlayBook's IMAP implementation is rudimentary, or if you prefer, feature-poor. RIM clearly put more work into the EAS implementation, and people should probably use it in preference to IMAP or POP when it is available on a server.
    Last edited by VerryBestr; 03-05-12 at 12:26 PM.
    03-05-12 12:08 PM
  11. VerryBestr's Avatar
    ... BTW gmail doesn't use activesync, it uses its own transport of some sort. ...
    Google's explanation:
    | What is Google Sync? - Google Apps Help
    Google Sync uses Microsoft Exchange ActiveSync to let your users synchronize their Google Apps mail, contacts, and calendars to their mobile devices. ...

    The PlayBook uses Google Sync / EAS just like iPhone, Windows Phone, Nokia, ... BlackBerry phones and Android phones use other methods.
    Last edited by VerryBestr; 03-05-12 at 12:16 PM.
    03-05-12 12:14 PM
  12. alex71's Avatar
    OK then I stand corrected, but the fact remains that users report that gmail accounts sync perfectly, and activesync against a MS Exchange server does not.
    03-05-12 12:15 PM
  13. VerryBestr's Avatar
    ... the fact remains that users report that gmail accounts sync perfectly, and activesync against a MS Exchange server does not.
    And some users report that the PlayBook works fine with MS Exchange servers, with the exception of calender & contact syncing on MS Exchange 2003:

    | http://forums.crackberry.com/blackbe...2003-a-701746/

    ... I have another Exchange 2007 account and it works pretty well in my Playbook, so I think it can be a bug related to the playbook activesync protocol when handling appointments with Exchange 2003 servers ...

    ... I also have the issue - Playbook 2.0 and active sync to an Exchange 2003 system. Everything syncs with the exception of the Calendar. I can be confident that this issue is related to the combination of Playbook 2.0os and Exchange 2003 given our company is also running a parallel pilot with Exchange 2010 and that system is working with my colleague's playbook. ...
    03-05-12 12:21 PM
  14. alex71's Avatar
    what's your point?

    i admin an exchange 2003 server and every device my users use against it work fine, with the exception of the playbook.

    must be a server issue.
    03-05-12 12:27 PM
  15. cletis's Avatar
    what's your point?

    i admin an exchange 2003 server and every device my users use against it work fine, with the exception of the playbook.

    must be a server issue.
    Sarcasm aside, based on that evidence, you can boil it down to one of three things:
    1. A setting on the Exchange side which only affects PBs.
    2. A setting on the PB side.
    3. A bug in the PB EAS implementation.
    03-05-12 12:32 PM
  16. alex71's Avatar
    those three all all definitely within the realm of possibility, though logic points strongly to 2 and 3. I'm pretty definite I've set the PB up correctly, and other activesync devices work fine. so more likely #3.

    Not a big deal in production, the only playbook in the company is mine, and I bought it when it came out to evaluate it for deployment to outside sales reps. needless to say, that deployment has not happened. had I spent my own $$$ on it I would not have been happy.
    03-05-12 12:58 PM
  17. apengue1's Avatar
    People should stop sh*tting on the email client and actually attempt to get some work done. All this time spent complaining could have been spent knowing how it works and wondering why its not working for you (eas/pop/imap). I am happily using email on my end.

    Also, its the first iteration of email on the PlayBook. Its not perfect, it has pros and cons compared to other platforms which are on like their 5th version, and it will only keep improving. Comparing it to the ipad is dumb. The PB is much advanced in some respects.

    I have no problem helping someone who has issues and neither do most people here. Just stop p00ping everywhere like annoying pidgeons, fair? If there are bugs, let's confirm them. Stop speculating out of your asses!

    Carry on..
    Last edited by apengue1; 03-05-12 at 01:01 PM.
    TiaraDubb likes this.
    03-05-12 12:58 PM
  18. cletis's Avatar
    People should stop sh*tting on the email client and actually attempt to get some work done. All this time spent complaining could have been spent knowing how it works and wondering why its not working for you (eas/pop/imap). I am happily using email on my end.
    Did I miss something in this thread where people were dumping on the email client? Seems like a straightforward thread where one person asked a legitimate question, and others mostly responded on topic and, if not helpfully, at least fraternally/conspiratorially.

    Also, its the first iteration of email on the PlayBook. Its not perfect, it has pros and cons compared to other platforms which are on like their 5th version, and it will only keep improving. Comparing it to the ipad is dumb. The PB is much advanced in some respects.
    I totally disagree. Sure, the PB is more advanced than the iPad in some respects, but you've still got to get the basics right. After shooting themselves in the foot by not having native email on the product from the get-go, RIM had months and months to get it right upon first release. Comparing OS 2's native email functionality to other products is perfectly appropriate. There is no room for excuses; RIM needs to get with it and get it right, or we'll all be holding dead-end products from an out-of-business company. (And by writing that "[t]he PB is much advanced [than the iPad] in some respects," you yourself are comparing the two. Are you saying that it's only okay to compare them if it's in a manner which is favorable to the PB?

    I have no problem helping someone who has issues and neither do most people here. Just stop p00ping everywhere like annoying pidgeons, fair? If there are bugs, let's confirm them. Stop speculating out of your asses!
    1. I repeat my previous comment that I don't see the hypercritical comments to which you're referring. 2. How else would you propose that we confirm bugs aside from discussing them here in this forum?
    ______________________

    This comment from you seems out of character from the more measured and considered posts I remember reading from you previously; perhaps you were reading another thread and just skimmed this one and connected the two in your head?
    03-05-12 03:41 PM
  19. murnende's Avatar
    Blah blah blah . . . stop complaining . . . blah blah blah . . . email works for me . . . blah blah blah . . .
    Yes, it works for you so you like it. For those of us for whom it does not fulfill our needs, it's an annoyance. Let us bellyache and ignore the thread.
    03-05-12 04:08 PM
  20. apengue1's Avatar
    To be honest, everyday there are new threads about the email client. And everyday, in those threads, there are instances where people crap on it. So yeah it is getting kind of old..
    Never said the email client was perfect, clearly you should re-read my post if that's what you thought I was saying. I am perfectly able to talk about bugs and or problems and/or to address these problems, and I know that there ARE some problems, but most of the time you can make it WORK. And for the other times, there's no confirmed issue that are causing these problems, so let's not crap on the little red-headed boy just cause he has red hair.

    Yes, it works for you so you like it. For those of us for whom it does not fulfill our needs, it's an annoyance. Let us bellyache and ignore the thread.
    First of all, don't wrongly quote me, that's just wrong. Second, I DO help, I did not ignore the thread.. I was one of the first to offer suggestions! I didn't go all belly up and start trash talking. If you have a problem then you have a problem and that's ok.. that's why people come to these forums in the first place! Its comments to which i refer that, although not in abundant in this thread (but nonetheless there), have appeared in all threads email related since day 1 of os 2.0 .
    03-05-12 06:08 PM
  21. philmair's Avatar
    All the IMAP folders came through when I set up my email account (OS2.1).

    There are a couple of issues ... like it put all folders and sub folders in at the same level (ie it looses the structure) ..

    eg

    Folder 1
    Sub folder 1a
    Sub folder 1b
    Folder 2
    Sub folder 2a

    ... all come through as a single list ..

    Folder 1
    Folder 1.Sub folder 1a
    Folder 2.Sub folder 1b
    Folder 2
    Folder 2.Sub folder 2a

    ... you get the idea.

    My real worry is not IMAP folders are implemented, I will use up all of my Playbook memory with old emails.
    07-05-12 10:29 AM
  22. Michel Souris's Avatar
    You can't get the native email client to show imap folders - RIM = Fail big time!

    You can get imap folders by sideloading other clients such as gmail, yahoo, etc.

    Pitiful.
    07-05-12 01:55 PM
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