01-19-14 07:39 PM
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  1. dlalonde's Avatar
    dlalonde
    Trusted Member
    Hello

    I was trying to connect my wife's BlackBerry PlayBook on Windows 8.1 and I was having problems (as it seems to be the case for everyone on Windows 8.x). At some point, the BlackBerry Desktop Software offered me to repair the tablet since I was having problems connecting but I did not see that this meant it was going to restore to factory settings.

    So now I've lost everything on the tablet including important pictures...

    Is there any way I can recover them?

    I've tried with software like Recuva but since it's considered a network share it can't restore it...

    Does anyone have any trick for me?

    Thank you
    01-19-14 12:53 PM
  2. 93Aero's Avatar
    93Aero
    Have you ever backed it up.
    Search your pc/mac for a older backup file.

    Posted via CB10
    01-19-14 01:31 PM
  3. dlalonde's Avatar
    dlalonde
    Trusted Member
    Unfortunately no that's what I was trying to do, connect it to back things up.
    01-19-14 01:36 PM
  4. 93Aero's Avatar
    93Aero
    As far as the pics' did you by chance have Box or Dropbox on you PB.
    Other than that I'm out of ideas.

    Posted via CB10
    01-19-14 01:39 PM
  5. dlalonde's Avatar
    dlalonde
    Trusted Member
    No

    But the files must be physically there are it's possible to recover deleted files from SD cards and other types of storage. The only problem here is that BlackBerry mounts as a Network Share instead of a real USB Mass Storage like others do. If it wasn't for this, I could go and restore some files...
    01-19-14 01:51 PM
  6. anon(5906760)'s Avatar
    anon(5906760)
    Try a restore software. Just Google "restore deleted data" and there's lots of programs. Unless BlackBerry has a "security wipe" when it restores on the PlayBook then the info should still be there just not in the directory.

    Do not download anything on the device because it may overwrite your old data.

    Posted via CB10
    01-19-14 02:20 PM
  7. dlalonde's Avatar
    dlalonde
    Trusted Member
    Thank you. Unfortunately, Blackberry only mounts as a network drive and the recovery software I've found do not support network drives.
    01-19-14 02:27 PM
  8. anon(5906760)'s Avatar
    anon(5906760)
    Can you put it in "mass storage mode"?

    I've had one that could scan USBs

    Posted via CB10
    01-19-14 03:49 PM
  9. dlalonde's Avatar
    dlalonde
    Trusted Member
    Didn't get that to work yet. When I plug it USB Windows Explorer still says "Network Drive".
    Last edited by dlalonde; 01-19-14 at 04:52 PM.
    01-19-14 04:11 PM
  10. Techno-Emigre's Avatar
    Techno-Emigre
    Had you ever connected and backed up on another computer. I honestly don't know if this is a helpful idea, but have you used an older version of Windows on another computer?

    Posted via CB10
    01-19-14 06:13 PM
  11. dlalonde's Avatar
    dlalonde
    Trusted Member
    No not the stuff we lost. It was pretty recent.
    01-19-14 07:39 PM
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