[emoney814]

My Scroll ball is already broken and I haven't even had the phone for a month. Anyone know what methods I would go at for getting a new one?? I mean it should still be under warranty...I checked blackberry.com and they don't even have a customer support page so I don't know what to do.

Let me know, thanks

[Noctem]

im sure that you can buy a new trackball and housing. try googling this:

blackberry 8220 parts. i emailed someone before, and i remember them saying they had the keyboards at least. im sure they now have trackballs too.

on a side note, what did you do to break your trackball?

[AssortedHippo]

BBTrackBall.com - Home

I would contact these cats and see if they can give you an answer. Seems to be their specialty.

[CIAFinisher]

have you tried cleaning it first?

[slinky#CB]

Cleaning it is ****. The ring that holds the trackball in place is extremely fragile and the connector parts break easily. I know that Verizon doesn't carry any replacement parts and requires you to replace the entire phone. Stupid company wasting money and charging the customer for it.

[rrrebo]

"Broken" is pretty vague. What exactly is wrong with it, in detail? Is it physically damaged? Is the bracket cracked? Or is it just not navigating menus correctly?