1. hapasakura's Avatar
    next to each thumbnail of a picture in my media, there is a little lock. and in the ringtones, whenever i try to preview a ringtone it says "unable to display file". Same with Videos and music. I can't access ANY of my media. Does anyone know how to "unlock" this media?
    11-11-07 02:12 AM
  2. juwaack68's Avatar
    Welcome to Crackberry.

    Is your device, perhaps, connected to your company's BES server? If so, it's possible your BES Admin has locked down the media files.
    11-11-07 07:12 AM
  3. hapasakura's Avatar
    what is a BES server ?
    11-11-07 09:05 PM
  4. kasperapd's Avatar
    The lock on the pictures is just BB's way of keeping those photo's to themselves so you won't be able to copy them and share them. As far as the other types of media you are trying to view, what format are they in?
    11-11-07 09:21 PM
  5. hapasakura's Avatar
    Music is in m4a, video is in avi, pictures are png, and ringtones are mid.
    11-11-07 10:19 PM
  6. crackassbone's Avatar
    can someone help me to remove the lock off my pictures.
    04-16-09 08:55 PM
  7. T I3r0wN's Avatar
    04-21-09 05:37 PM
  8. austinkli's Avatar
    Music is in m4a, video is in avi, pictures are png, and ringtones are mid.
    Research In Motion BlackBerry Pearl 8100 Specs & Features (Phone Scoop)

    check out the formats it needs to be in, you haz wrong formats.
    04-22-09 01:14 PM
  9. Sabby1233's Avatar
    i have recorded many videos on my phone and sent them via bbm and email, butnever had a video be "locked" before. i was just wondering if someone knows how to unlock the video so that when i send it via bbm or email the video can be seen by the person im sending it to??
    10-22-11 06:49 PM