[katmoney]

Hey all, I'm new!! Stumbled upon this site when trying to find any kind of help.

Ok, so I have a pretty new Blackberry 8100 Pearl, Service T-Mobile. I dropped it on cement on Saturday, and the device turned completely off. I figure no big deal, pop the battery out, put it back in, and turn it back on. Well I try that, and the white screen comes up with an hourglass icon. Then the hourglass fades away and all I'm left with is a white screen. I try again to turn it on, and now the little indicator light on the top right of the phone is just red. It's not flashing or anything, it's just got a red light on. I even tried taking the SIM out and putting it back in but no go.

Has this happened to anyone else? I am surprised one fall would completely kill my phone. I'm dying here because I can't use my phone right now, and I don't know if T-mobile is going to repair my phone due to me dropping it.

Any help is appreciated..I am going crazy here!!!!

[S311Girle]

http://forums.crackberry.com/f3/how-...ckberry-32322/


This is something that someone sent to me the other day, because my pearl just did the same thing. Hope it helps!

[chasekb]

Plug it into your computer, back it up, and do a fresh install onto the BB. The TMo people can put you in touch with a BB specialist who can walk you through it too.

[katmoney]

Thanks for the tips
Nothing is happening when I plug my blackberry into my computer!! I tried following both those ways to reload the OS onto the phone. However, my computer is not even recognizing my phone.

I have no idea what to do. This is so frustrating.

[chasekb]

Thanks for the tips
Nothing is happening when I plug my blackberry into my computer!! I tried following both those ways to reload the OS onto the phone. However, my computer is not even recognizing my phone.

I have no idea what to do. This is so frustrating.

Hey, call T-Mo support (611 I think) and have them connect you to a Blackberry tech. Your computer isn't going to recognize your phone (mine didn't either) but you can (probably) still do the reinstall. Good luck!