[freakmomma]

have taken out battery....did not help

[cutdacheck2003]

Do you have a data plan?

[freakmomma]

yep, it stopped working about a week ago

[miss_michelle]

try resending your service books through your BIS site.

[freakmomma]

don't know what that means

[miss_michelle]

Go into Personal Email Setup on your phone and this will redirect you to the BIS site for Verizon. From there you will see an option to resend service books.

[freakmomma]

tried it, but it won't connect to internet

[miss_michelle]

Try this on your computer:

https://bis.na.blackberry.com/html?brand=vzw&locale=en

[Hazysky]

go to options > advanced options > host routing table , hit menu key and select register now. You should receive a message, when you do go to your carriers BIS webpage on your pc and resend service books.

If this does not work give your carrier a call as there is clearly something wrong with the provisioning of your account.

Hope that helps.