[neah92]

When people are calling me i can't hear them. but when i put my phone on speaker is when i can hear them and they can here me. does anyone know how i can fix this?

[missbdeneem]

I have this problem too. I will keep searching for an answer, and checking back here for a possible solution. Good luck!

[rayray09]

When people are calling me i can't hear them. but when i put my phone on speaker is when i can hear them and they can here me. does anyone know how i can fix this?

i had this problem awhile back as well.
i went to the local t-mobile store & they said that i needed to update the software on my phone through the t-mobile website. i did it later that night, & it didn't help. so i took it back up there the next day, & they gave me a new blackberry pearl with the updated software on it.

your phone's update should be at v 4.2.1.107
in order to check for that, go to OPTIONS, then ABOUT, & that number will be the third line down[well, it is on mine]

i can't post the URL in this, cus i haven't posted 10 posts.
[i signed up just before i posted this because i had the exact same problem, & i figured i should help y'all out ]
but i'll PM it to you.

EDIT: i couldn't PM the url to you either, but just go to:
t-mobile.com
click phones
click blackberry on the side in the pink
go to your blackberry 8100
click Setup in the tabs
& then click update software & it'll take you from there.

hopefully i helped

[FLBrat]

I've had this same issue for over a year and no fixes. My local TMobile stores have been a bear at offering solutions or a new phone.

[rayray09]

I've had this same issue for over a year and no fixes. My local TMobile stores have been a bear at offering solutions or a new phone.

Wow! I'd be kinda mad if they didn't offer any solutions or a new phone! But have you called customer care & complained about it?

When the guy at the Tmo store said that what I posted above earlier was all I needed to do, I was thinking it would be pretty easy & fix the problem. & When it didn't, I was extremely mad & called customer care. The lady that I talked to said that she could either send me a new phone, or go back to the Tmo store & see if they had any available since I had the warranty & whatnot. But I got one at the store, & it included an update

good luck with getting it fixed

[adamoski]

i had this problem awhile back as well.
i went to the local t-mobile store & they said that i needed to update the software on my phone through the t-mobile website. i did it later that night, & it didn't help. so i took it back up there the next day, & they gave me a new blackberry pearl with the updated software on it.

your phone's update should be at v 4.2.1.107
in order to check for that, go to OPTIONS, then ABOUT, & that number will be the third line down[well, it is on mine]

i can't post the URL in this, cus i haven't posted 10 posts.
[i signed up just before i posted this because i had the exact same problem, & i figured i should help y'all out ]
but i'll PM it to you.

EDIT: i couldn't PM the url to you either, but just go to:
t-mobile.com
click phones
click blackberry on the side in the pink
go to your blackberry 8100
click Setup in the tabs
& then click update software & it'll take you from there.

hopefully i helped

t-mobile.com/bbupgrade is probably easier.

I can't post links yet... ugh!

When I bought my phone in Nov. 2006, this was the one site the salesman made sure I knew before I left the store.

[sLiCkyWoRm#IM]

i had this problem in the past .. try pressing the turn off/on speaker on the top most part of the BB .. try to play around, it did worked for me!