[5mall5nail5]

Hey guys - I run a BES here at work and I added a new user the other day. He is complaining that his calendar is not working. Its a BES 4 machine and we're running Office 2007 here at work. Is there a reason its not sync'ing, how do I set it up to do so?

Thanks!

Jon

[jeffh]

If it has never worked, there may be a problem on the BES side. The technique below will restore a connection that is not otherwise disable, and is harmless if it doesn't work:

You should know that there is a very slight risk of corrupting the OS on your device anytime you do a battery pull, so be sure to have a current backup before performing this procedure.

1. Options / Advanced Options / Service Books
2. Select the entry "Desktop [SYNC]"
3. Push the Menu button
4. Select Delete
5. Answer "yes" to the "are you sure question?"
6. Without turning off the blackberry, remove the battery
7. Leave the battery out for a minute or so
8. Put the battery back in
9. After the blackberry boots up, select Options / Advanced Options / Service Books
10. Push the Menu button
11. Select Undelete

The Wireless Sync option should now be present for Contacts, Tasks, Notes, Messages, and Calendar. It may be necessary to do this procedure more than once. The first time I did it, the service book came back, but the Wireless Sync option did not come back. I repeated the entire process and the second time the Wireless Sync capability was restored. So if you do it and it doesn't work, repeat the entire process. I've successfully used this process to restore OTA synching for contacts, notes, and the calendar. I've never had the problem with Tasks or Messages.

If this process doesn't work, Blackberry Technical Support Knowledge Base Article KB10105 may apply. Here is the link: Calendar entries will not synchronize from the BlackBerry smartphone to Microsoft Outlook

If this Knowledge Base article applies, your IT department will have to solve the problem. It's beyond user solution.