- I have had the phone for about 3 months. No drops, no bangs, no water etc but my phone resets randomly. Sometimes if you set it down to hard it resets (on a table still gentle). Today it was on the charger and it wont even charge the battery. Icall vzw they say the will send me a new shell without a battery. I feel that the battery may be just as big a part of the problem. They are telling me that if they get my old phone back and it boots with a battery replacement than I am getting charged for it. It is a random reset with no way to replicate. Does anyone have any experience with this? Should I just go to a store and try the battery first?01-21-09 12:25 PMLike 0
- I have had the phone for about 3 months. No drops, no bangs, no water etc but my phone resets randomly. Sometimes if you set it down to hard it resets (on a table still gentle). Today it was on the charger and it wont even charge the battery. Icall vzw they say the will send me a new shell without a battery. I feel that the battery may be just as big a part of the problem. They are telling me that if they get my old phone back and it boots with a battery replacement than I am getting charged for it. It is a random reset with no way to replicate. Does anyone have any experience with this? Should I just go to a store and try the battery first?01-21-09 12:27 PMLike 0
- I just dont want vzw to bill me for the new handset at full price for a 3 month old phone that reboots. I just get nervous. It very well may boot when the new battery is put in, from then it is random on how long it will take to reset. It ranges from 1 hour to 1 day or more sometimes. It just has to be moved the right way and I have not been able to replicate it 100%.01-21-09 12:31 PMLike 0
- Beacause you're physically moving the device and it resets, that leads me to believe it's a short. Did you purchase an extended warranty with your device?01-21-09 12:35 PMLike 0
- I have only had it for 3 months, I also bought the monthly service in regards to my phone as well through verizon. The reps were very insistent that they will try to prove that my phone is broke. I am just concerned since it doesnt happen everytime you move it, just randomly in my pocket or if you set it down.01-21-09 12:40 PMLike 0
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- This is BS, I agree with D and Bob on this one. Sounds like the phone has a short, and if it's no fault of your own (you can definitely prove that there's no water damage), they should be willing to replace it. If they don't, ask to speak to a Supervisor. I was going to go the insurance route but I don't think you should have to file an insurance claim for this situation either.01-21-09 01:10 PMLike 0
- This is BS, I agree with D and Bob on this one. Sounds like the phone has a short, and if it's no fault of your own (you can definitely prove that there's no water damage), they should be willing to replace it. If they don't, ask to speak to a Supervisor. I was going to go the insurance route but I don't think you should have to file an insurance claim for this situation either.01-21-09 01:13 PMLike 0
- Thanks for the replies, I hope they do as well. Bad thing is they wont send me a battery and I am lucky enough to have to go to a friggin store on my own time to have it replaced. I really want the storm but I cant afford it yet lol plus this is fairly new to me anyway.01-21-09 01:35 PMLike 0
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