I have already taken those steps. When I drag and drop an mp3 into my music folder the volume level is fine (nice and loud). If I drag and drop the same file into the ringtone folder it automatically is lower. Somebody told me that I have to wait for the software to catch up to the technology. Somebody else told me that there are two different sets of speakers on the Pearl, one for music and one for ringtones. Is this true?? I'm not very technologically savvy.