[Gatorwiz]

I was trying to upgrade my pearl (verizon 8130) to the newest OS (sticky at top of forum 4.5.0.89> I backed the phone up first then I downloaded and installed the software to my pc. Then went and deleted the vendor.xml file. Then I hooked up my pearl and started the update. About half way through I get a message saying their was an error during a multi load process. Ive upgraded my OS before with no problems on this phone. So now the phone is stuck in limbo. There is a small black square with a triangle, square and a circle inside of it and then the bigger square has a circle around it with a line going through it. I think it means no OS. Problem is the desktop manager wont recognize the phone and now I cant reload my backup or update. It wont do anything. Windows now says it cant recognize the device.

PLEASE HELP

[Adam Zeis]

Check out the Blackberry 101 for reloading a nuked device.

[hilmar2k]

Is there an advantage to 89 over 77? Seems easier to just install the vendor specific OS.

[Gatorwiz]

The device is failing to initialize...this is the error message I receive:Unable to reconnect to the device during a multi-stage load operation. I followed the "how to reload a nuked device" how to and this is what happened. Anybody have any ideas?

[bitterpill07]

the same thing happened to me. i tried everything to fix it and in the end took it to the verizon store. luckily i had insurance so they gave me a replacement phone because, like you, i got that box with the line through it. they told me at the store that i crashed my phone...sorry, i hope you have insurance because i dont think theres anything you can do :/

[Thunderman]

It's not f'ed up at all - it's actually part of the wiping the phone process and is very repairable.

Crackmem is amazing and can walk you through the process. It's a free program (although I donated because it rocks and I would suggest that for anyone that uses it) and should be a best friend to anyone who "works" on their own device: http://http://forums.crackberry.com/...eleased-52044/

Also this link is exactly what you're doing and even addressed the issue you're having: http://http://forums.crackberry.com/...ocedure-53359/