[IndigoBerry]

I have sent several ringtones to my T-Mobile Blackberry 8120 and have not received them. I have a valid account set up at T-Mobile, is there something else I need to do in order to receive emails?

[Chrisy]

Have you been getting your emails and they suddenly stopped? Or have you never received emails?


First thing is to log into BIS and make sure your email is validated.

Second is to resend your service books.

Third thing is to do a battery pull.




See if any of those fixes the issue.


T-Mobile BIS:

https://my.t-mobile.com/Login/Default.aspx

You need to log into your T-Mobile account to access BIS.

[IndigoBerry]

I just set up the account so, I have not received any emails. I checked the T-Mobile site, and the the address is a valid email account. I resent the service books and pulled the battery. I resent the ringtone and still, no luck.

[IndigoBerry]

Thanks for your help, but the phone was not set up correctly and RIM tech support had to align the moon, stars, planets and sun to get this to finally work

Thanks again

[Chrisy]

Glad it's now working for you, IndigoBerry!

Do you know what RIM tech support did to fix your issue?

Posted from my CrackBerry at wapforums.crackberry.com

[IndigoBerry]

Amy was the RIM Techie that got me up and going.