1. alex8120's Avatar
    Hello

    My pearl has stopped sending and receiving e-mails from both my BB e-mail address and getting push ones from work. It also won't let me log on to my facebook application or use the normal BB browser but opera mini works fine?

    I have tried to re set up all my e-mail functions but the browser won't load so i can't.

    I don't think that i have changed any of the settings on anything and have have loads of free memory and have tried battery pulls and resets but still no joy.

    I am on orange in the UK if that might make a difference?

    Thanks
    09-14-08 05:12 PM
  2. jm2hill's Avatar
    you can use opera mini and nothing else works
    strange
    have you set up your bis page with orange
    from your home computer?
    09-14-08 05:13 PM
  3. alex8120's Avatar
    I have no idea what the bis page is?

    when i try to set up my e-mail address i get a message that says:

    unable to connect to selected provisioning server, please try again later.

    Everything worked brilliantly on my phone till about a week ago and now it doesn't?
    09-14-08 05:18 PM
  4. jm2hill's Avatar
    https://bis.eu.blackberry.com/html?brand=orangeuk
    thats the orange bis page
    make sure orange has your pin and imei so they can push you data
    something may have changed with them so call cs
    09-14-08 05:24 PM
  5. alex8120's Avatar
    I don't remember ever doing this but my PIN has been used before, when i request my password does it send to my device via sms or e-mail because my e-mails aren't working!!!

    Plus orange helpdesk closes at 9pm so i'm too late for them today.
    09-14-08 05:48 PM
  6. kennethmurrell's Avatar
    if that works but nothing else does, I would say its sb's! resend the books! fool!
    09-14-08 09:33 PM
  7. alex8120's Avatar
    yeah it was in the end, needed to get my service books reset, my gprs symbol on the homepage was in lower case for some reason, orange have sorted it now though.

    Thanks
    09-15-08 06:32 AM
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