[@ngel]

Hello everybody. I have a problem and I can't receive any e-mails on my 8110. I ran a Device Diagnostic yesterday and this is the Report:

Starting Time Stamp: October 20, 2009 10:44 PM
Ending Time Stamp: October 20, 2009 10:46 PM
PIN: [My PIN]
MSISDN: [My MSISDN]
Device Type: BlackBerry 8110
Application Version: v4.5.0.163
Platform Version: 2.7.0.92
Service Books: PROVISIONING,BrowserConfig,YHO,BBIMConfig,BBIMConf ig,OTASL,BBIM,BBIM,BBIMConfig,MMS,LbsConfig,BBIM,K EYNEGO,BrowserConfig,IPPP,BrowserConfig,IPPP,WAPPu shConfig,BrowserConfig,BrowserConfig,BrowserConfig ,BrowserConfig,BrowserConfig,WPTCP,WPTCP,BrowserCo nfig,CMIME,CICAL
Free File Space: 15996492 bytes
Radio Data Activation: Yes
Signal Level: -77 dBm
Radio Access: GPRS
Network: Orange
IP Address: [My IP]
ICMP Ping Echo: Yes
BlackBerry Registration: Yes
Connected to BlackBerry: Yes
BlackBerry PIN Email: Yes
Server Name: [Server Name]
Email Address: [My Email address]
Connection to [My Email address] : No

As you can see, although I have BIS, there is no connection to my mail. What can I do to solve this? Thank you in advance!

[GlenB]

Angel - I will try and help as much as I can.

First question - what does the display show at the top right corner of the screen, i.e. which one of the following: GSM/gprs/edge/GPRS/EDGE.

[@ngel]

Thank you GlenB.
I have GPRS.

[hootyhoo]

Try resending your service books.

Posted from my CrackBerry at wapforums.crackberry.com

[@ngel]

Try resending your service books.

Posted from my CrackBerry at wapforums.crackberry.com

Done several times...

[GlenB]

Do the service books arrive?
Can other people send you pin 2 pin messages (or does BB Messenger work)?
Assuming the answer to these is yes....

Log into your BIS account and add a generic "blackberry" email account. Can that send/receive email?

If the answer to this is yes, then it is an issue with the integration between BIS and your email account. What is the account type - POP3/IMAP/OWA?

[@ngel]

Do the service books arrive?
Can other people send you pin 2 pin messages (or does BB Messenger work)?
Assuming the answer to these is yes....

Log into your BIS account and add a generic "blackberry" email account. Can that send/receive email?

If the answer to this is yes, then it is an issue with the integration between BIS and your email account. What is the account type - POP3/IMAP/OWA?

The answer to all is "yes" and my account is on Gmail...
I have tried both IMAP and POP...

[GlenB]

Ok, so it seems the device is communicating fine with BIS, the issue is with BIS <=> Gmail?

Can you create another gmail account and verify that a different account works?

[@ngel]

The problem remains with my other gmail accounts...

[GlenB]

Yet you can integrate non gmail accounts ok?

[@ngel]

The same! I can send but not receive mails!

[GlenB]

Hmmmm.
Have you tried doing a full backup of the device with Desktop Manager, wiping it and then resending the service books?

If that doesnt work, call your service provider and get them to delete the BIS account, then set it up again from scratch.

[@ngel]

Hmmmm.
Have you tried doing a full backup of the device with Desktop Manager, wiping it and then resending the service books?

If that doesnt work, call your service provider and get them to delete the BIS account, then set it up again from scratch.

Thanx... I'll try both and let you know...

[GlenB]

Ok @angel, let us know the outcome

[@ngel]

Yesterday, I updated my device to OS 4.5.0.174, wiped it and didn't use a backup, just set up it all from scratch. Now, everything seems to work smoothly. I can send and receive e-mails normally and I love my berry again.
Thank you VERY much for you time and your help.

[GlenB]

Glad to hear you got it all sorted out @ngel, though it's a shame we cant identify the root cause. Clearly something on the device was the issue though.