[gwc1023]

I have a BB Pearl and we've had Telus' Email/IM plan on it. Everything worked great. While we were on vacation a couple of weeks ago, I added on web service as well so I could keep in touch while we were gone. When we got home I cancelled that and went back to just Email/IM again. IM works fine, but I haven't been able to send or receive email (BB address) since. When I try to send a test email from home, it comes back undeliverable.

Help!

Thanks.

[thecurveforlyfe]

Did you try a battery pull?


Posted from my CrackBerry at wapforums.crackberry.com

[seipmoney]

also try resending your service books.

[SevereDeceit]

also try resending your service books.

The majority of new members have no idea where that is, so you need to be specific. Go to e-mail options or settings, select service books and hit resend...

[gwc1023]

Did you try a battery pull?


Posted from my CrackBerry at wapforums.crackberry.com

Embarrassed to admit, no I hadn't (we're still new to BBs and the 'usual' tricks) - but I have tried it now and still the same.

Thanks.

[Hazysky]

Hi & welcome to CB.

If re sending your service books ( from the email settings icon on your device or from the webpage) does not work, call your carrier to ensure you are provisioned correctly.

[gwc1023]

Arg, I think I'll have to call Telus. Thanks for everyone's help!