1. DonAndres's Avatar

    I bought my Passport three weeks ago and I'm pretty happy so far. But since last week, I experienced the same problem twice.
    My emails (Gmail, Gmx, Hotmail..) do not synchronize anymore to the hub and I can't find a solution.
    When I go to Settings, then Accounts, all my accounts are "not connected" and when I click on one of them, I can read the following sentence "Your device is not connected to a network. Connect to a network and try again".

    The thing is that I can send messages on BBM/Whatsapp and use the browser.

    Any help would be welcome. Thank you.
    12-17-14 08:34 AM
  2. geekaren's Avatar
    I had this occur yesterday, out of the blue. I restarted my Passport and all was well once again.

    (All I can figure is I wandered into a weak mobile network area and wasn't able to reconnect quickly.)
    12-17-14 08:41 AM
  3. DonAndres's Avatar
    The first time I experienced this problem, I restarted my Passport and everything was working.

    This time, I restarted the phone many times and it didn't change anything unfortunately. I deleted one of my mail accounts (Gmail) and then tried to re-synchronize it to the phone and it didn't work.
    geekaren likes this.
    12-17-14 08:43 AM
  4. geekaren's Avatar
    Ugh. Are you able to connect to wifi okay?

    The only thing I can think of is to try getting a new nano sim card, and / or do a security wipe on your device (in that order).
    12-17-14 10:46 AM
  5. dalight13's Avatar
    My point goes to the Nano SIM replacement .. many people come in my store everyday just because network doesn't work out of the blue..

    80% of the time, problem is fixed by changing it..
    The other 20%, should not be 3-4 months late on their bill payment

    Posted from my Canadian PassportSQW100-1/
    12-17-14 11:00 AM

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