Won't Connect to Any Cell Network
Hi All :
After posting in several other related threads regarding this growing problem, I thought I'd start a new thread, given the recent developments from Blackberry. As a short recap, the issue will not allow the device to connect to a cell network and displays "Emergency Calls Only" on the home screen or "SOS" under the network status.
After reaching out the Blackberry through a "back channel" (don't ask !) I am now in direct two-way contact with Blackberry Tech Support. I have already had two calls with them, running through various troubleshooting tasks and have sent them system logs and several related screenshots. I am scheduled to have another call with them tomorrow which may reveal some results from the data I sent them last week. I will provide updates as they occur.
Although I had to circumvent the regular support procedures, which I found very unhelpful, they have now come to the table and seem to be very interested in solving this problem. Of course I hope that my situation is resolved but, I also hope my technical explorations will help the other folks affected by this fault.
After initially experiencing a fair degree of frustration with this situation, I believe Blackberry will follow through and demonstrate they are the quality company we all know them to be.