1. Trapper234's Avatar
    So my Passport got sent back to Blackberry for losing signal. They sent me back a new one. I did a backup with Link before it was sent away. When I received my new Passport I logged in with my Blackberry ID. I then wanted to do a restore. I picked the latest file which is 12.7GB and it says it was starting to restore. Then an error pops up saying that the restore did not complete and to make sure the device is connected with the usb. The device is connected and it appears in Link as being connected. I would like to get everything back on my Passport asap. Do I need to login to my different accounts on my phone before I can restore? Any help would be appreciated.
    01-14-16 09:41 PM
  2. Al moon's Avatar
    close link and try again sounds like it got disconnected
    01-14-16 09:50 PM
  3. Trapper234's Avatar
    Thanks for the response. I tried closing link and restarting it but it did not work. I was able to do a contact restore and an app data restore on separate tries but the media restore would not work. I would like to get my photos back on my phone so any advice would be appreciated. Thanks
    01-15-16 09:10 AM

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