07-22-20 03:09 PM
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  1. SeksySavage's Avatar
    SeksySavage
    It was that day where after I started to setup my BB passport after using the autoloader you guys gave me, I installed some third party apps. So after I restarted my passport ,my third apps won't load they show a black screen with green load bar
    07-02-20 03:58 AM
  2. brookie229's Avatar
    brookie229
    Originally Posted by SeksySavage
    It was that day where after I started to setup my BB passport after using the autoloader you guys gave me, I installed some third party apps. So after I restarted my passport ,my third apps won't load they show a black screen with green load bar
    That green line is the android runtime initializing and shows up when trying to load an android app. Reboot your Passport by holding down the power key for about 12 seconds until you see the red led. Set the Passport aside and don't touch it for about 10 minutes. Then try loading an android app again. If you still have problems, you may have to reinstall the correct autoloader.
    07-02-20 07:56 AM
  3. SeksySavage's Avatar
    SeksySavage
    I am also facing problems on installing third party apps on my blackberry passport they are not installing my passport says 'processing' for a long time
    07-02-20 08:02 AM
  4. Dunt Dunt Dunt's Avatar
    Dunt Dunt Dunt
    Q&A Team
    What OS / software version are you on?
    What app are you trying to install/run?

    I'd reload the OS if the hard reboot doesn't fix it.... but give your phone ten minutes after the reboot before trying to run any android apps.
    07-02-20 08:50 AM
  5. SeksySavage's Avatar
    SeksySavage
    I am running the 10.3.3.2136
    07-08-20 06:46 AM
  6. SeksySavage's Avatar
    SeksySavage
    I'm trying to install Firefox like I always do... But now it won't its stuck on processing
    07-08-20 06:56 AM
  7. intecms's Avatar
    intecms
    Hello if I run a autoloader all my settings will be lost correct?

    Posted via CB10
    07-22-20 11:41 AM
  8. conite's Avatar
    conite
    Ambassador
    Originally Posted by intecms
    Hello if I run a autoloader all my settings will be lost correct?

    Posted via CB10
    Yes. Good to start from scratch every now and then.
    07-22-20 12:26 PM
  9. joeldf's Avatar
    joeldf
    Originally Posted by intecms
    Hello if I run a autoloader all my settings will be lost correct?

    Posted via CB10
    That is correct.

    Backup what you can (files, documents, photos, music, whatever...) to a computer, or SD card (it shouldn't touch an SD card), and write down any settings you want to redo afterward.
    07-22-20 12:29 PM
  10. intecms's Avatar
    intecms
    Originally Posted by conite
    Yes. Good to start from scratch every now and then.
    Ah ok thanks

    Posted via CB10
    07-22-20 01:38 PM
  11. intecms's Avatar
    intecms
    Originally Posted by joeldf
    That is correct.

    Backup what you can (files, documents, photos, music, whatever...) to a computer, or SD card (it shouldn't touch an SD card), and write down any settings you want to redo afterward.
    Yes ok but seems that I can't disable blackberry protect on this device. Will this cause any problems? Also a link to the autoloader will be more than fine. Thank's for your help

    Posted via CB10
    07-22-20 02:13 PM
  12. conite's Avatar
    conite
    Ambassador
    Originally Posted by intecms
    Yes ok but seems that I can't disable blackberry protect on this device. Will this cause any problems? Also a link to the autoloader will be more than fine. Thank's for your help

    Posted via CB10
    If you can't disable BlackBerry Protect, you won't be able to start up the phone again after the wipe/autoloader without the original BBID.

    https://mega.nz/file/1NZ1SQBB#yL_ZV5...1-Opwv7f6JCxhM
    07-22-20 02:17 PM
  13. intecms's Avatar
    intecms
    Originally Posted by conite
    If you can't disable BlackBerry Protect, you won't be able to start up the phone again after the wipe/autoloader without the original BBID.

    https://mega.nz/file/1NZ1SQBB#yL_ZV5...1-Opwv7f6JCxhM
    Thank you so much I have the blackberry protect passwort and id. So I should be good to go?

    Posted via CB10
    07-22-20 02:23 PM
  14. conite's Avatar
    conite
    Ambassador
    Originally Posted by intecms
    Thank you so much I have the blackberry protect passwort and id. So I should be good to go?

    Posted via CB10
    Then you should be able to disable it first.
    07-22-20 02:23 PM
  15. intecms's Avatar
    intecms
    Originally Posted by conite
    Then you should be able to disable it first.
    Ah ok so I have to disable bb protect and then use the autoloader?

    Posted via CB10
    07-22-20 02:25 PM
  16. conite's Avatar
    conite
    Ambassador
    Originally Posted by intecms
    Ah ok so I have to disable bb protect and then use the autoloader?

    Posted via CB10
    That's the safest way, yes.
    07-22-20 02:26 PM
  17. intecms's Avatar
    intecms
    Originally Posted by conite
    That's the safest way, yes.
    Thank you ver much

    Posted via CB10
    07-22-20 02:32 PM
  18. joeldf's Avatar
    joeldf
    Originally Posted by conite
    Then you should be able to disable it first.
    Curious, but when was this ever necessary if you're just going to log back in with the same BBID anyway?

    I've never disabled it prior to running an autoloader.
    07-22-20 02:54 PM
  19. conite's Avatar
    conite
    Ambassador
    Originally Posted by joeldf
    Curious, but when was this ever necessary if you're just going to log back in with the same BBID anyway?

    I've never disabled it prior to running an autoloader.
    True. But if things are wonky, better to cross that bridge before committing.
    07-22-20 03:09 PM
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