1. Karen Annis's Avatar
    I have not had any issues with my passport until now, it is fully charged I went to use it this morning it worked for a few min, and then the screen went black and the keyboard is staying lit. I have pressed the power button a few time but it is not helping?
    04-15-16 10:22 AM
  2. brookie229's Avatar
    I have not had any issues with my passport until now, it is fully charged I went to use it this morning it worked for a few min, and then the screen went black and the keyboard is staying lit. I have pressed the power button a few time but it is not helping?
    Are you holding the power button down for about 20-30 seconds (when you see the red LED you can let go) or just pressing the power button?
    04-15-16 10:26 AM
  3. Karen Annis's Avatar
    Thanks that was the problem, not sure why I always just had to press the button without holding it down
    brookie229 likes this.
    04-15-16 11:09 AM

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