Why I can’t turn off

I’ve been using my BLACKBERRY PASSPORT like 2 months and suddenly I woke up and the power button is not working properly, If I hold it enough time I can restart the phone but If I just want to to turn it off it doesnt work. And is the same thing with the volume buttons they only work while I am at a phone call o listening to music. I already restore my BBpassport but it didnt work. WHAT CAN I DO?

Have you tried resetting the phone?

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Originally Posted by mariosoboy1998

I’ve been using my BLACKBERRY PASSPORT like 2 months and suddenly I woke up and the power button is not working properly, If I hold it enough time I can restart the phone but If I just want to to turn it off it doesnt work. And is the same thing with the volume buttons they only work while I am at a phone call o listening to music. I already restore my BBpassport but it didnt work. WHAT CAN I DO?

Did you try to restart it by pressing both volume buttons for a few seconds? Usually that does the trick on my Playbook.

Posted via CB10