1. Zeeshan Yousuf's Avatar
    #9**
    I just got passport and having same issue when an incoming calls are received no sound,both main volume and notifications volume is set to high all other notifications sms, bbm, whatsapp works but only incoming calls don't. I've already tried reloading the software twice. What I've noticed is before restoring the data back the incoming call notification can be heard and after restoring my data sound is lost. Any suggestions how i can fix this please? I'm running 10.3.0.908 operator etisalat. Please help

    Ive also noticed after hard reset when phone has started and able to accept calls, any incoming calls during this short period also gives sound on incoming calls..
    Last edited by Zeeshan Yousuf; 12-22-14 at 01:25 AM.
    12-22-14 12:48 AM
  2. Zeeshan Yousuf's Avatar
    Anyone who can assist please?

    Posted via CB10
    12-22-14 05:47 AM
  3. AUDAY's Avatar
    I believe for those who chaired new handsets like classic and passport, can access direct support from BlackBerry on the phone. Look at your documents with the phone.

    Posted via CB10
    12-22-14 05:52 AM
  4. eagledev's Avatar
    basis setup needed.. check is there you registered your id with bb world or if already done then go to setup icon do use all basic finish it .. if cant find it then go to browser and type oobe:// and go for it.. do all setup task they ask and when done switchoff then phone remove battery and put it back.. when device start and if they ask to do setup dont skip it ... finish it step by step... when done try to connect it with bb link desktop.. if it is connected then ur done..
    12-22-14 01:48 PM
  5. ep1's Avatar
    are you using a leak OS ? if so don't restore from back up set up as a new phone.
    12-22-14 02:29 PM
  6. gold rush's Avatar
    Is you phone connected to a bluetooth device?

    Posted via CB10
    mister2d likes this.
    12-22-14 02:49 PM
  7. mister2d's Avatar
    Is you phone connected to a bluetooth device?

    Posted via CB10
    Also check your headphone port to see if it's stuck open from (perhaps) headphones used. Insert a 3.5mm jack and remove it a few times.
    12-22-14 04:45 PM
  8. Zeeshan Yousuf's Avatar
    Hello guys, finally found the issue causing this. Its an app that is causing no ringtone on incoming calls. I had to wipe/restore at least 6 times.. theres an app call recorder I had on Z30 which is probably not compatible yet for passport. Upon deleting this app passport incoming ringtone is back now...

    Posted via CB10
    Chris Chin likes this.
    12-23-14 11:33 AM
  9. Zeeshan Yousuf's Avatar
    To be specific, its call recorder app from X-Reve


    Posted via CB10
    12-23-14 11:36 AM
  10. guygardner73's Avatar
    Thanks OP for the information.


    PassportSQW100-1/10.3.0.1418 O2 UK
    12-23-14 02:32 PM
  11. toc610's Avatar
    Hello guys, finally found the issue causing this. Its an app that is causing no ringtone on incoming calls. I had to wipe/restore at least 6 times.. theres an app call recorder I had on Z30 which is probably not compatible yet for passport. Upon deleting this app passport incoming ringtone is back now...

    Posted via CB10
    Good find OP! Hope you find time to let the dev know.

    From my mighty PassPort
    12-23-14 11:44 PM

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