1. puikub's Avatar
    i just purchase this used BB and i change it to my BB ID already after i have a first problem its cannot verify my bb id so i cannot do any update. so my decision is to do factory wipe. because i just got it and want it to be clean. anyway after i do wipe it s ask for my BB ID that was used in this device so i put mine ID and it'd said please use ID that used to setup this device. and its cannot finished the setup

    so the question is what can i do??
    may i have to contact the first person that setup this phone???
    10-01-15 10:00 PM
  2. scrannel's Avatar
    Assuming you are on 10.3.2xxx OS, yes, you need the original BBID.
    10-01-15 10:19 PM
  3. puikub's Avatar
    Thank you very much . and after i've that can i change this device to be mine. Because next time when i wipe again. the previous user may change password and i don't want to contact him again and again
    10-01-15 10:47 PM
  4. conite's Avatar
    Thank you very much . and after i've that can i change this device to be mine. Because next time when i wipe again. the previous user may change password and i don't want to contact him again and again
    As soon as you get into your device, you can change your BBID. This will force a device wipe as well, but then you can start fresh with a new ID.

    PassportSQW100-4/10.3.2.2639
    10-01-15 10:49 PM
  5. puikub's Avatar
    Then maybe i'm not done the changing bbid properly cause it didn't wipe after I change

    Posted via CB10
    10-02-15 12:23 AM
  6. puikub's Avatar
    Now it is become serious neither my bbid or the previous bbid seem to work. It is show the same message for both id. How can I put it to working again.... ohhhhh I should study before wipe T.T

    Posted via CB10
    10-02-15 01:30 AM
  7. puikub's Avatar
    Now I have figured out a problem. On the day i recieved the phone i have changed BBID On the phone using previous password and it success. but i didn't know that's just changing his BBID into mine email address (still have to using his password) so i cannot verified or anything because i used my password. then i try to click forgot password and cannot answer the question, and then the delete bbid botton appear so i thought i can delete and then re apply because it is my email address anyway. That when it all go wrong....

    so now if i already delete the key account T.T my phone will definetly a brick>>> Right?
    if anyone have any solution please please help... just got it in a day shouldn't be hurry setting it up my bad.

    thank you everyone
    10-05-15 05:24 AM
  8. zombiecupcake's Avatar
    The previous owner will have to remove your device from their BlackBerry Protect account. AFAIK that's the only way to permanently fix this

     = ♥ | 8220, 8530, 9670, 9810, Q10, Passport
    10-05-15 10:47 AM
  9. texn884's Avatar
    What she said
    10-05-15 05:29 PM

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