1. maskosx's Avatar
    I just got a blackberry passport and every time someone calls, as soon as I lift or touch the phone the ringtone goes off.
    I tried disabling every option there is under 'advanced interactions' but it all came of no use.

    Ps: i've restored the settings from my blackberry Q10.

    Now, what to do? Thanks in advance.

    PassportSQW100-1/10.3.0.1418
    12-03-14 03:33 AM
  2. jamesbondOO7's Avatar
    Same here

    Posted via CB10 with my BlackBerry Passport
    12-06-14 12:14 PM
  3. mgolder81's Avatar
    I presume because if your phone is getting handled once ringing it knows you know it is ringing so turns the ringer off. As whats the point of it being on if you know it is ringing.
    12-06-14 12:26 PM
  4. trigger1074's Avatar
    Touching the screen while ringing will silence the phone

    Posted on my Passport
    12-06-14 12:31 PM
  5. Jamie Wooten's Avatar
    This is something to do with the software. 10.3.1 fixes this but then there are other issues you'll have. I'd wait till an official 10.3.1 is released for passport.

    Posted via CB10
    12-06-14 12:36 PM
  6. 93Aero's Avatar
    Ensure you're not inadvertently hitting the screen, my Passport continues to ring when picked up. But like most touch screens once the screen is pressed the ringer is silenced.

    PassportSQW100-1/10.3.0.1418

    Posted via CB10
    12-06-14 12:40 PM
  7. Jamie Wooten's Avatar
    Ensure you're not inadvertently hitting the screen, my Passport continues to ring when picked up. But like most touch screens once the screen is pressed the ringer is silenced.

    PassportSQW100-1/10.3.0.1418

    Posted via CB10
    Funny I'm running the same OS but if I touch my keyboard or even the side of the phone it stops ringing.

    Posted via CB10
    12-06-14 12:49 PM

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