1. CrackBerry Question's Avatar
    Hi everyone,

    I am a new passport owner, switching from a BB 9360. It has been working great for one week. I simply love it. Unfortunately, today when I need to do video conferencing (first time using Skype on passport), the front camera just can't be started. I don't take photos using my phone so basically this is the first time I use the camera.
    The rear camera works fine, I just can't switch to the front camera. I try to reset the camera to factory setting (BB Link/Reload) but the problem does not go away. Does anyone experience similar problem? Any solution or is this a faulty unit?

    05-30-15 04:46 AM
  2. anon(153966)'s Avatar
    Is the button to switch the camera there or not? Also is the button greyed out, i.e. is it not clickable?
    05-30-15 06:12 AM
  3. Kmai's Avatar
    Thanks for helping me. The button is there and functions well. It brings me to the camera interface which allows the use of the rear camera. If I switch to the front camera, the notice pops up (Camera can't be started) and freezes.
    05-30-15 08:04 AM
  4. Madhuchandran's Avatar
    Did you check if the front Cam works without Skype engagement? If it does and not on Skype, perhaps Insufficient support to skype.

    Posted via CB10
    05-30-15 08:08 AM
  5. Kmai's Avatar
    Yes, I have checked. It does not work with Skype, Viber, or the default camera app.
    05-30-15 08:29 AM
  6. Kmai's Avatar
    I have figured out the problem. Somehow the OS or an app damaged the SD card. I have removed the card and reformatted it. Now everything works fine.

    Also this seems to be a common problem with OS 10. I google and find many with the same problem. Someone with a Z10 suggests this a problem with the media license.
    05-30-15 08:43 AM
  7. Madhuchandran's Avatar
    You finally became a valuable contributor! Thanks.

    Posted via CB10
    05-30-15 08:50 AM

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