1. CFJSS's Avatar
    I cannot unlock workspace on my desktop blend
    it asks for password and accepts password but will not unlock
    tried from several desktops
    10-07-14 03:11 PM
  2. Thunderbuck's Avatar
    Are you able to unlock the workspace on the phone itself?

    ETA: There's an excellent chance that there's a BES policy that prevents the use of Blend.
    10-07-14 03:16 PM
  3. CFJSS's Avatar
    Actually on the device the work space is unlocked
    so not really sure

    I will poke around on BES and see
    Thanks for the tip
    10-07-14 03:32 PM
  4. aussienick's Avatar
    You will need to allow Blend access to work space data via the IT Policy (software section) as per KB36323-When attempting to unlock the workspace in BlackBerry Blend a message is displayed asking to contact administrator

    You will also need to be running BES 10.2.4

    I have configured these, but have an issue (specific to my instance) and awaiting support from Blackberry but many other BES admins have successfully configured these.
    10-07-14 03:41 PM
  5. sylvaing's Avatar
    I get the same error as the OP and no, it doesn't say "Work Data is Blocked by an IT Policy. Please contact your administrator to request access", It only says the password is invalid.

    Btw, I can confirm we are running BES so this KB is definitively not the problem.
    Last edited by sylvaing; 10-09-14 at 08:15 AM.
    10-08-14 09:14 PM
  6. adonders's Avatar
    I have confirmed with BB that this is a known issue. First remove the IT policy from the user and save. Then reapply the correct IT policy then save. restart the BES 10 administration app server then restart the enterprise management web service. This is their workaround and worked flawlessly.
    10-28-14 11:22 AM

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